Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery how many days in a branded cardboard packaging. Included micro USB cable. Externally and to the touch-just a fairy tale. Very nice and compact. Both USB outputs work in parallel and both separately give out 2.4 A. measured capacity of 7000ma, which is basically not bad, although I was hoping for 7500. But it seems like a normal efficiency index of 70%. Even because of the non-standard sizes to it, the cover is not so easy to find) but from some cameras or from the JBL Go2 column (although tightly) fit. In general, I recommend!
Pros: 10 W Display with interest, voltage and current Small size Convenient location of the power button 2 USB ports, both for self-charge and for charging phones Micro-USB cable included in 25 cm long Delivery by courier from March 29 to April 1 (3 days) Beautiful design Box packing
Красивый внешне. Работает, всё хорошо
The indicator does not work properly.
All as usual super fast delivery, quality at altitude. Came with a charge of 76%.
Все хорошо. Доставка быстрая! Рекомендую)
Super. Alles bestens
Заказал 29.03.21, приехал курьером 01.04.21(г.Москва). Заряжен был на 81%. Весит 210гр.. Два входа(Micro USB и Type-c). Два выхода(1A и 2.1A). В общем к товару никаких нареканий нет.
The best battery in my opinion, the phone charges quickly, convenient, compact, all connectors are available, the indicator, the plastic is good, the firm is reliable, proven!
такая прикольная маленькая,компактная "банка",пришла за 4 дня,заряжена на 62%,огромное спасибо продавцу!
Super! Delivery to the door 3 days by sdecom. Everything is factory packed. We take not the first time, always satisfied.
Sent quickly, came days for five, looks solid. Seller Thank you
Delivery fast, a week to the door, delivery service DPD. I have not yet opened it, but judging by the box it is quite a compact unit.
Best Banks.
Thank you so much!
Chic believe bank
I use the bank for a month, while everything is good. but I have great doubts that there is 10 K))
Thanks. Very fast delivery. Reliable Pawerbank.Laduje OK.
I chose the battery of this company. The first battery I won in the game free of 30000 mAh. The year serves as faith and truth, without failures. This one is smaller and lighter in two times. Well, it will be charged faster accordingly. It is more convenient to take a small one with you. Delivery is super fast from Moscow to the door by courier. 4 days is the record for Ali Express.
The product corresponds to the description.
This bank battery is really good. I recommend you buy one. Good communication with store. The seller explains very well. Shipping was quite quick.
item arrived in excellent condition already tested and Works Great, if any problem Will write again. thx to store
The product was sent to the wrong address and it seems that each message was received by a different person and I could not manage to send me the item again. It had to take me 3 days and it took months.
Everything as described. Is very small and perfect for carrying in a pocket. It's pretty.
As products romoss do not doubt. I have been using the power bank since the previous order for two years. This one took for a gift, so I do not print. Attracts the screen of the charge indicator, small size. It is convenient to wear even in a handbag. The store is honest and reliable. Delivery to Kazakhstan, Almaty for about two months. Packed securely, came intact, even the box did not crumble anywhere. Thank you very much to the seller.