Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Классная на ощупь, шнурок коротковат, подсветка огонь
Being well finish charging. Trihydric-once it is so much nicer.
All works well.
It took 26 days to get to Mexico, the quality is very good and works perfectly, it is light and easy to transport. I recommend the product and store that I always answer messages
Shipping well-received. Well written with yo ~
Came for 2-3 weeks, the box was slightly crumpled, but the charging itself is intact. Charges up to a hundred percent, but a little slower than the wire
perfectly made, no reason to worry
Gorgeous!!!! Charges both the watch and the phone. And the backlight is just fire!
Charging surpassed my expectations! Moscow reached ~ 2 weeks. Track tracked. Can charge phone, watch and earphone at the same time! Headphones confidently charges even in a thick case. Can charge even iPhones, even Android smartphones. I have been using it for a month and I do not understand how I lived without it. Definitely worth your money. Recommend!
All great! Very happy with purchase!
Done neatly. Backlighting. Slightly uneven
The box is a little crumpled, and so everything is well satisfied with the goods)
A good charger, nice plastic, everything works, delivered a week earlier than the specified deadlines. With charging 5V - 2A is charged only separately the phone, separately the headphones. Now I'm waiting for a more powerful charger 9V - 3A to charge everything and immediately.
Like it a lot. Quality is excellent. Packed well. Recommend.
2/11 in order to 2/25 accredited you just took weeks four key medium for holiday fluttering and snapping up quickly looks to be received what ㅋ pieces to one room charge being well design also neat as caustic non wallet With seemed like four key case capped arrive charge 쌉 the totter ㅇ ㅇ house on the fast charging adapter to USB-C type cable plug in China ~
Excellent charging! 2 devices simultaneously charges quickly, for 3 you need a power supply more.
Fast shipping. Good quality. Advise this store.
I've bought discounted and can't be happier with a purchase
Unfortunately my Gear S3 is not working. But Phone cording well. Not enough power button to use it only like a stand during the day.
reviews show that it's a nice item, and the seller is also awesome
15w fast charging safe being
Все пришло в отличном состоянии. Работает. В Москву посылка пришла очень быстро (8 дней)
I ordered a flat for watches and a phone. Charges the devices of norms, but in the design there is a drawback: the manufacturer provides 3 diodes red, green, blue .. They are there, but in the charging case the hole is only for the red in the middle, the extreme glow inside .. I had to disassemble and drill 2 holes in the case that everyone would glow ..
is even cooler than i expected
good