Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good excellent
Buying online has never been more satisfying. Terrific store!
Doesn’t work for airpod knockoffs, xiaomi smarthwatch or ipads. However it does work with iphones but it charges slow. Good for night use.
I am quite satisfied with the product. Is beautiful with material nice touch. The magnetic holding the watch could be a little stronger but loads correctly. Light blue lights only with the phone in Holder. Recomento and approve!
Great charger
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
The order came 2 weeks before Vo, it charges slowly need a powerful charging unit, it will be necessary to purchase additional.
Excellent product. It works at 100% elegant, nice design. I take 15 days to arrive. I love it
Received in due time. The product looks as expected. Checked, everything works. I will check more later.
A+++
Parfait !
Super
Works good.very nice and good quality product
Everything works fine, looks quality, very convenient.
VŠE OK., Rychlé dodání,kvalitní zpracování,maximálně spokojený Mohu všem doporučit.
Delivery fast in a couple of weeks came to kurgan. Everything corresponds to the description. Apple Watch 4, and iPhone 11 charges. The only negative is if you have a magnet under the cover for the car holder then it will not be charged until the magnet is removed! And so everything is fine!
Seller sends me totally wet package with water inside
Came all quickly, there was one but worked all except charging hours (store approved full refund)
Petfect! Everything works. Airpods getting quick warm. I dont know it is normal? But it works. It arrived in 10 days. Box little damaged but fine.
Быстрая доставка. Хорошо был упакован. Качество приятное, заряжает быстро! Довольна!
Everything works! Advise
It’s PERFECT!!!
Kazan reached exactly 2 weeks. The goods are good, charges all 3 devices.
With such a low cost, has an excellent quality
Excellent product! I got it 2 weeks earlier than I was estimated! The product meets everything described, very good packaging without damage.