Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Всё работает. Настроил по инструкции как репитер за 5 минут, из розетки не выключаю уже пятый день. Зависаний и обрывов никаких пока не было, не греется.
The packing, though, is pinched, but the device itself is whole. I ordered in the original packaging, and it came in a blister, while the price differs by +-40 UAH. Installed on the second day, signal gain is good. I recommend the store, although he mixed up the package.
DNES dorazilo v pořádku, docela brzo, už jsem jich pár objednal, fungují Dobře.
The goods came in time for 16 days, the packing is a little crumpled, included in the promotion, lit up the light bulbs.
упаковано профессионально, не ширпотреб. Как подключить и настроить, в ютубе полно роликов, разберётся даже самый тупой. Работает отлично. Я доволен репитером
Excellent.Thank you very much. Arrived in Albania for 18 days. It is exactly as described. Works perfectly.I recommend it.
Excelente Produto e resulta sem lag. Diz que tem net e na verdade tem mesmo e adaptou se para o que queria sem dúvida recomendo e se precisar de outro comprarei. Transporte em 3dias e sem amassos.
первый раз заказал в оригинальной упаковке а пришло в блистере как фото 4 стоит дороже. ещё раз заказал уже на подарок дешевле 1-3 фото с просьбой отправить в ориг упаковке так как тогда было не так, но продавец уже отправил и типа сори. на вариан не пошол. Вообщем товар нормально работает тож нормально. отправлено быстро дошло второй раз быстрее. = Продавца и товар рекомендую
Very good
Very good
Such as in the description, but not yet checked.
Everything as in the description, works Super
ok
ok
Everything works well now the TV in the kitchen does not hang the speed of awesome 5 points delivery fast
Always I shop this item, Seller never let down my expectation. Every time parcel come to me in a good manner.
Very well received, perfect packaging. Will give additional feedback after connecting.
The order came quickly well packed, then we disassemble.
The parcel to Moscow (Russia) was a week. Everything without damage, the look is commercial. The length of the Ethernet cable is about 0.5 m. The euroglass is mounted separately in two orientations, horizontal and vertical. Convenient. We will check the performance within a week. I'll add it.
Recommend
The order was sent quickly, before the mail to the south (61) of Russia arrived in 24 days. The parcel is whole. A repeater in pupyrka. Cable + manual + EU plug adapter In another navel, and both pupyrki are nested in mega pupyrku of durable construction. Manual in English and apparently from the old versions of the device. The outlet adapter is put horizontally or vertically, holds tightly, Fixed and removed with the help of a stop-button on the adapter. The front side of the repeater is covered with a protective film. I use in repeater mode, at the end of the coverage zone. Inserted into the socket, Pressed the UPU button on the router, then the UPU button (2 seconds) on the repeater. In the Android-9 list there was another entry with the SSID router with the note-ext. I entered the password of the router and everything is okay. When moving with a smartphone from zone to zone, Does not connect the recording with a more powerful signal, but so are the modules In devices. Pulled from the outlet, inserted into the other-everything is okay, Without new dancing with a tambourine. Later I will check on other androids (5 and 7).
Delivery of the day 3 to KV in Moscow. I'll tell you what, strange thing, phones work faster directly through the ruther than through this thing, through it the speed is smaller in the remote room, where I put it it it it But the computer is the opposite. The speed of the laptop increased at least 3 times, and I actually took it for him, so the norms!
Quality goods. Recommend.
Delivery is fast, adjusted by video from yutuba for a couple of minutes. You need to turn on this thing where another good signal from the router, so that this thing will repent well. Still working.
SK: nepochopil som ako sa volume zmeni IP and after pripojení K Internet SA for Toho Neviem dostať to SOM nastavil ďalšie Veci, alebo skontroloval aktualizácie firmwareu.