Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping... Size Okey
Everything is OK, I did not have time to try
Super fast delivery to Moscow! On Sunday I ordered, and on Tuesday I called the courier and said that in ten minutes it will be. What if I wasn't home? Very good, reliable packaging. Immediately put the battery on charge, which lasted 3 hours. During the charging, the bulb blinked when I stopped flashing, I realized that the process was complete. Discharged Note 3 to 10% charged two hours, after which the bulb on the battery went out, the phone was not fully charged, up to 85%. Again put the battery on charge, the second time the charging process lasted 4 hours. Again connected the phone, from 85% to 100% charged for another 1,5 hours.
Mega-fast! 7.12 ordered at noon, 9.12 at 18:00 delivered home. Super! Small and comfortable. I took it for a handbag.
Item as described.Only one LED for indication Can't recognize battery level.
It came in 3 days. Real capacity 1900ma when charging 5 V 1A. The fact that there 3300ma is just marketing, such capacity is possible when charging 3,6 v. Did not like the ports, very hard to enter the yusb, MB since time will be developed possible.
That's the speed! From the moment of order, to delivery to the door, two days in Moscow! A box, a little bit crumpled, but not critic, for a gift to fit. Now I charge, I will check to how many percent from scratch will charge the smart add-on
perfectly made, no reason to worry
Delivered in 11 days to the post office of Novosibirsk. The track number did not match the ones listed in the AliExpress, so I could not track through the application of the Russian Post, that is, some parcel came, but I found out that it Packed well. I will test, I will add. Took in the days of the June sale, the price turned out to be 450 rubles. For this price is quite normal compact recharge, which will lie in the bag just in case. In the photo, the size in comparison with the Xiaomi 20000 mAh bank.
Пришёл быстро. Курьером в руки. Это значит, что в цену аккума входит доставка, а это в свою очередь говорит о том, что "банка" внутри корпуса из самых дешёвых. Когда приехал, по заряду внутри устройства ничего не было, возможно очень долго лежал на складе или характеристики саморазряда очень убогие. Мой Хуавей 10i устройство зарядило с 6 процентов до 65 проц. Думается и рессурс у него будет небольшой (циклов заряда-разряда). Короче, что хочу сказать: стремление купить подешевле, имеет свой результат. Единственный плюс данного гаджета это компактность. Но в безвыходной ситуации оно, конечно, спасёт. Красная цена этого банка около 500 руб. Решать Вам.
Все отлично, доставка супер быстрая курьером
Made an order of 26.11.20, but received 02.12.2020!!!! 7 days before St. Petersburg!!!! Thank you to the store for the speed and quality!!!!
Bon travail
It's priceless to find a offered on such favourable terms
Small, light, real capacity for charging phone-1900 mAh. Suitable as an emergency when PVD, or just in case, if there is no access to the outlet in the city or airport, but completely a modern smartphone will not charge. Good for ragines perhaps.
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
4 days by courier. Works. Quality norms. Took for MD simplex +, as a spare charger, that would enter the handle. Super. Let's see.
I bought two batteries, for myself and my granddaughter, took different colors, so as not to confuse. The white battery after four charges and charges works, at the first charge could charge the phone to 80%, and the next already up to 100%. But the black battery first time charged the phone until 70% second time and subsequent to 50%, and then stopped charging at all and does not charge itself. Tried to change the wire, did not help, it's a pity, the wrong married. On Saturday opened a dispute, and on Sunday the money was already returned! Thank you, I recommend the store.
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
In the CRD delivered 6 days before the threshold, everything is cool, charges, compact.
It finally arrived after more than three months. The box is all crumpled but everything seems fine.
very beautiful. great quality for such price.
Ordered from the Russian warehouse, delivered in 3 days. In general, I'm happy with the bank! The only thing that I did not notice when ordering is that the power bank is charged via micro USB, and the phone at me like many others is charged through Type-C, that is, you have to have 2 wires with you instead of one
My product received, thank you.
Быстрая доставка. Работает.