Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bon travail
It's priceless to find a offered on such favourable terms
Small, light, real capacity for charging phone-1900 mAh. Suitable as an emergency when PVD, or just in case, if there is no access to the outlet in the city or airport, but completely a modern smartphone will not charge. Good for ragines perhaps.
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
4 days by courier. Works. Quality norms. Took for MD simplex +, as a spare charger, that would enter the handle. Super. Let's see.
I bought two batteries, for myself and my granddaughter, took different colors, so as not to confuse. The white battery after four charges and charges works, at the first charge could charge the phone to 80%, and the next already up to 100%. But the black battery first time charged the phone until 70% second time and subsequent to 50%, and then stopped charging at all and does not charge itself. Tried to change the wire, did not help, it's a pity, the wrong married. On Saturday opened a dispute, and on Sunday the money was already returned! Thank you, I recommend the store.
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
In the CRD delivered 6 days before the threshold, everything is cool, charges, compact.
It finally arrived after more than three months. The box is all crumpled but everything seems fine.
very beautiful. great quality for such price.
Ordered from the Russian warehouse, delivered in 3 days. In general, I'm happy with the bank! The only thing that I did not notice when ordering is that the power bank is charged via micro USB, and the phone at me like many others is charged through Type-C, that is, you have to have 2 wires with you instead of one
My product received, thank you.
Быстрая доставка. Работает.
. It came very quickly, delivery by courier to the apartment, which pleasantly surprised! Well packed, corresponds to the description. I haven't used it yet. Attracted to the touch, in height as a mug. I did not communicate with the store.
Compact, convenient, delivery for a week
Perfect ! Thank you very much !
The goods are satisfied, I will complement the capacity later. Seller recommend.
Everything works. thank you.
Compact as I wanted. Seems to be working. Delivered in a week to Moscow (here a warehouse like)
noticed no flaws. it's perfect!
As in the description. Charges very slowly, 5 minutes-1 percent.
The bank took a specially small one, which would be enough to charge the battery for one more time during the day. Small, compact. For travel, there is a bigger believe bank, heavier, with a lot of energy. Kxiaomi mi a 1 charged from 15% to 90%
For , discount isnt't even necessary. The price is already more than fair for the quality provided
Very well packaged, although the application to find out where the package is is not agile at all. The appearance is good, now it's missing to test it on my iPhone 5S. When I have made several charges I will perform another valuation.
Delivery 3 days!!! Everything works fine. Recommend