Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My product received, thank you.
Быстрая доставка. Работает.
. It came very quickly, delivery by courier to the apartment, which pleasantly surprised! Well packed, corresponds to the description. I haven't used it yet. Attracted to the touch, in height as a mug. I did not communicate with the store.
Compact, convenient, delivery for a week
Perfect ! Thank you very much !
The goods are satisfied, I will complement the capacity later. Seller recommend.
Everything works. thank you.
Compact as I wanted. Seems to be working. Delivered in a week to Moscow (here a warehouse like)
noticed no flaws. it's perfect!
As in the description. Charges very slowly, 5 minutes-1 percent.
The bank took a specially small one, which would be enough to charge the battery for one more time during the day. Small, compact. For travel, there is a bigger believe bank, heavier, with a lot of energy. Kxiaomi mi a 1 charged from 15% to 90%
For , discount isnt't even necessary. The price is already more than fair for the quality provided
Very well packaged, although the application to find out where the package is is not agile at all. The appearance is good, now it's missing to test it on my iPhone 5S. When I have made several charges I will perform another valuation.
Delivery 3 days!!! Everything works fine. Recommend
Everything is super! Delivery is very fast. The packing is shiny, beautiful :) The box is whole, also pleasant to the touch, you can even say "gift". The size of the device and its weight is straight what you need to recharge in everyday life of a quickly discharged iPhone :) Thanks!
I never received the goods so quickly, in Tyumen on November 13 ordered November 21, the courier brought straight home. Recommend
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
my second order in this store :) thanks for great service! is amazing!
The first power bank on which the capacity is honestly indicated, other manufacturers usually overtake a third of the round to the nearest thousand-you buy 10,000, and in fact at best 7 000. Maybe and expensive for 3350 mAh, but needed a compact one. Came quickly, the store is happy.
true to the picture
Item not tracked. But came earlier than expected. Well packed. Works as described. Thanks store
The goods are normal, everything works.
wonderful very well made
Looks great.Nice box
A good thing, it works, charges)))) fast delivery by courier to the apartment)))