Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
가성비좋고 제품좋아요
Кабель сделан добротно, внешняя изоляция белого цвета
All OK. Quality is good, fast charging is supported. Hope will last long) delivery fast
Excellent quality
As always, the quality of ugreen at altitude. Recommend
Excellent cable. Top quality. As always from ugreen. Fast shipping. Gladly again. My Samsung tab S6 charges it with 9V and 2A. I will order again. Good store.
Delivered lightning. Wire in braid with reliable connectors. Charging speed as a passport. Ugreen you are super, I love you. I advise everyone and the firm and the store.
I order in this store not for the first time. Quality as always on top. The only difference between the last order is delivery to ukrmail, but the track was tracked to the very department.
Good wires, quality. I do not take it for the first time.
Veryyyy Good
Impressed by shipping speed and arrival, completely satisfied in product quality, recommended at 100%
Great as always
Everything is fine, the wires are good
llegó rapido, se ve de buena calidad
Quality is super, very fast delivery!!!
Quickly came, charges, looks quality
He arrived after 21 days in my city of Tacna-Peru. Even though in my country the postal system is rubbish I don't have to taste it the fast freight. But if you charge normal with the one I have.
Well comply with what you say is a robust cable I am satisfied, now to see how long it lasts.
UGREEN как baseus всегда на высоте и по качеству, и по скорости доставки
Huawei p 30 pro-fast charging went. The quality of the cable is excellent, I hope for a long time enough. The store and I recommend it.
Câble de bonne qualité et livraison rapide. Vendeur très sérieux
all perfect
Product arrived fast, was not taxed, work fast charging, looks high quality.
Arrive super fast is good quality I recommend
As always, jugrein cables are mega-quality. Already I take the fifth time, and never failed. Got to Peter in 3 weeks, tracked