Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Turbo charging supports (Poco F3), but without a hundred percent. The fifth internal contact in this cable is not (the original has). Cable is good.
Excellent, he arrived in no time. I am very comfortable with the product, very recommended. Thank you
Excellent, I'm fast.
ugreen Very good products
Great goods! Thank you to the store... quickly sent, quickly (weeks for one and a half ±) the goods came, fast charging for 33 W works!
Perfecto
Item has just been delivered to me. I have not use it but I trust it will be of high quality for which Ugreen products are known.
Thank you very much. The product came very quickly. everything corresponds to the description. the store respect. but the plug did not fit the phone connector.
Product as described, very slow shipping
Very quick entry to Trujillo, I bought 10 and maybe I'll buy more.
Definitely charge the xD cel faster. Recommended: D
Excellent cable, a little harsh, but my phone began to charge with "Fast Charge". The Type-C connector is whole, as on the native cable. Ugreen, as always on top. I order and do not worry about the quality. Thank you!
The cable corresponds to the description. Delivery month. Seller recommend.
The shipment was very fast, it took about a month, the product was well packed and it's just like the photos, it works very well.
가성비좋고 제품좋아요
Кабель сделан добротно, внешняя изоляция белого цвета
All OK. Quality is good, fast charging is supported. Hope will last long) delivery fast
The cable received in 2 weeks, the track was tracked normally. Already took this, but only TPE White. The impression is strictly positive. Fast charging supports, but I did not notice a significant difference in speed compared to other cables. It is harsh, but it has more resource. This is a good option for sloppy users, there is experience)
The goods are satisfied. Thank you. I recommend it to everyone. I think it makes no sense to describe and photo. The goods of this brand and in this store are always the best. My first lace of this brand and from this store has been working stably for at least three years with daily use.
Date of purchase 06/06, date of arrival 02/07. The truth came fast. From what looks like an excellent cable (RN9s), I recommend it.
Excellent quality
Very good cable quality from Ugreen.
Excellent wire, excellent firm. Not yet. Delivery adequate.
As always, the quality of ugreen at altitude. Recommend
Thank you very much. Shipping fast. But the wire unfortunately came damaged money immediately returned.