Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Стекло классное, единственное, доставка ну очень долгая, около 2 месяцев в Москву. А так по товару нареканий нет.
Everything is fine, whole, high quality
Fast delivery, I order not the first time. Perfect for iPhone 11
The glass is excellent in quality. Thick, strong. Approached 6 Plus. Delivery was fast, together with other orders.
All the same, the yak and the head) is twisted, the skin of the SKL, the ironing of the skay is broken. Delivery shvidka) I sell to my uncle! I will lock up and more than once
Fits super well. Easy to setup.
A beautiful glass for such denyuzhki!!! Grade A Nanny nanny
Very GD fast shipping
Item is as described but there were no location sticker to remove dust or other particles from the glass or phone screen. Only wipes :(
Whole, got there quickly
Super fast shipping. I take not the first time. The quality is excellent. Napkins in the kit.
Delivery 14 days new post. The glass is whole, in foam. Thanks store
The goods are quickly delivered. No damage.
Best glass
An excellent set, the glasses came in 10 days, glued perfectly!
My favorite glasses, really protect the screen. For several years I have been buying only them-the protective glass is beating, not the screen. And delivery fast-ordered 18.04, today (07.05) already took
Заказала два стекла для разных телефонов 12-02, послыка пришла 22.04. Все целое, посылка надежно упакована. Посмотрим как будет в использовании.
Glass whole!! Recommend!
Don't scream all the sklo.
Everything is super, just like in the description.
Each glass was separately packed in a soft package, complete with napkins and Sticky Stickers for installation. The glass is quality, there is an oleophobic coating on the glass.
All norms, packed well
I liked it very much, not thin,
Glass is super, very durable, complete with napkins for screen preparation
Fast, whole