Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product overall but beware it is not very well cut. I'm already 85D/E I took an S and my chest floats in the top. I'll have to make a point on the sides so we don't see the chest. The biggest defect is the strings that are much too short... It is extremely difficult to go around and tie in the back unless we are very very lean... It is necessary to go up the take-off very high to hope to get there and it's a shame. Otherwise the dress is thin and pretty for the summer.
Great! She's beautiful!
Materiál lehce umělý, side dostávají but prisije se
The quality is good, the color is a little different, but not critical. Came in 3 weeks
I like this dress, although I would expect the colors more bright. I wear the bra 70/D and still the upper part is loose. Nevertheless, it is very comfortable, the fabric is not transparent and I am looking forward to wearing it in the summer. :)
precioso,me encanta igual que en las fotos gracias
Very nice elastic in the back so fits the morpholies.
Ordered 26.01 has come 17.03. Carefully sewn, for this price very good dress. Standard size. Material not gnący up, but prześwituje under sunshine
Accurate to picture but fabric is thin. Accurate to size took 5 weeks to get to Florida. I would recommend.
Very happy super material very nice dress
El vestido llegó súper pronto y ha superado mis espectativas, la tela es preciosa y el vestido...increíble!
Beautiful dress as on the picture the strings seen on the picture are not sewn cross, but are long enough for the cross or even
The dress is very good, the fabric is very vapourous and the truth that to be where the quality is is not wrong, the only thing the elastic waist trim looks too much but nothing that doesn't fix a flower belt, the dress is fine, I took it size M which is my usual size and fits perfect. I don't feel like it suits me big my little one, I recommend it because for the price you wear a dress.
Delivery is fast, tracking. But the sundresses themselves are not happy, on the sides of the chest is visible, with a single bodice.
Arrived in good condition I like light soft fabric
thank you store.. amazing dress ..i love it!