Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect cable, well packaged and with warranty
The cable has great quality production and transmission. Uploaded fast my cell.
The cable is of very good quality. The assembly is excellent. The charging is fast. The delivery was made in less than 3 weeks.
товар пришёл в Москву за две недели. Трек отслеживался. упакован хорошо.Качество не плохое,немного провод жестковат. А так всё норм.
This cable I bought again because the quality is excellent (the old one I keep using every day). It's nice, it doesn't get tangled easily, it hasn't worn anything I carry with it and it's cheap. From my unbeatable experience I have bought another one. In the photos in a comparison of the new one you're almost 2 years old with
The best cables, high-quality, long serve.
The parcel went 2 weeks to Moscow. The company is super, I take not the first time.
Not the first cord quality as always
High quality.
It took a little while to get there but I arrive, it takes no charge. Fast realme but with Xiaomi takes excellent, How always very good quality.
Great cable braided fabric respectively flexible and very aesthetically crafted. RECOMMEND as and all product UGREEN
The transfer of files to the computer works. The tips of the connectors are soft, the cord is flexible enough.
Хороший кабель
Delivery is fast, exactly two weeks in the Tver region. The cord is excellent! Recommend!
Very good quality goods. Shipping fast. Seller recommend.
It's taken 21 days to arrive. It looks good quality I'll put comments in a few days after I use it.
Great cable fast charging in S10 plus
Fast charging is
Good quality
The cable came in 2 weeks in Rostov Quality at height I checked for a 10-bit note from the native charging unit this cable Turbo charging showed that it works
correspondant à la photo
First-rate product! Very good.
Good quality braid, Cable pulls 2 A without problems, and for the phone more and no need
The cord excellent phone sees immediately when connecting the only thing needed to be slightly longer to order than ordered in general you can take, I will order the second but subtly Save with keshbek on purchases payment from 4,91% to 40% of the purchased order on AliExpress and the other stores go to the link http:. com/Invite/8q4dre1zjmhuzzcc9 or http: // alibonus. com/? U = 191828 (before com remove the gap)
Описанию соответствует, Качество на высоте. Все ОК. Удачи в делах!!!