Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Описанию соответствует, Качество на высоте. Все ОК. Удачи в делах!!!
Fast shipping! Excellent quality of goods! Seller recommend!
Cable of good quality, works fine, in Samara delivery in two weeks.
very good quality
Excelent. Recomended purchase.
The goods received, everything works. Good wires.
Ugreen-this all says!!!! I always take it!
*****
Exceptional quality from this store. Very satisfied with all your products. Quality.
And once again everything is just fine, I recommend
Very nice and excellent quality!
Quality goods as always with ugreen. Recommend.
Cable Super. came on time. thank you.
The order came in 3 weeks. it corresponds to the description. I took a replacement to the phone LeEco. the charge of the Bataria is slower than the native one.
Excellent, high-quality cord... the size is just for the machine ..
Все отлично, посылка пришла быстро, кабель хорошего качества. Ugreen как всегда на высоте! Рекомендую!
Good!
great quality, it doesn't disappoint. well done ✅ and you get a free gift strap
As always, fast delivery, great product, just as described.
Good USB cable and nice design. Fast delivery.
As always on top of their products, this 2nd is already cable all Hood
Delivery to Bryansk in 15 days, track number is tracked. Seller recommend.
All type top. Is working
Thank you to the store for fast sending the quality corresponds to the declared description! The wire charges the smartphone with fast charging! I'm not buying it for the first time!
Good cables.