Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Que puedo decir al fin y al cabo es un usb, la velocidad al menos en mi caso es baja por que esta en un puerto 2.0. El regalo si es de dudosa calidad xD, me vino como picado pero el usb 100% nuevo y otra cosa que no me gusto es que pedi un usb de 64 gb pero me llego con 58. Aunque la descripcion dicen a partir de 60 pero bueno. El envio fue rapido, antes del dicho en el apartado de aliexpres uwu
Пришло за 17 дней. Всё отлично работает. Вроде оригинал. Брал за 853руб. Скорость записи скачкообразная от 28-50 мегабайт в секунду. Скорость чтения очень хорошая 115мб. в сек. Практически не греется.
Corresponds to the description. New Mail came to Ukraine.
I enjoyed the pen drive, it is beautiful, and have had no problems with it, I am the using more than a week and had no problems. Only with the Apple adapter, not work with iPhone 6
Super fast delivery flash drive choir. reads all advice all 5 points Thank you store Kinston super rules
The store is reliable, all trading was quiet. Beyond pendrive, sent toast the string that puts to avoid losing the stick.
Product quality
Normal flash drive, USB 3.0, opens and closes. In the kit there was a strap. Delivery month. Track's on track.
I know the company a long time ago. It's all right, but this time it's broken up. And so everything works great.
Flash drive-Super. Has 3.0 and 3.1 USB. Took on 64, freely 57, just as it should. I recommend it to everyone!!!
Not stety memory for me not dotarła but got refund after sporó. Shipment zniknęła after przekazaniu it by Linje air at home. And track after her zaginął.
bravo will buy again
I am very happy with my order
Perfect and excellent. Seller send very fast, recommend.
I take the second one by 256. Great flash drive. Lace as a gift))
It came quickly to Kazan. Works. I take it not the first time
Fast shipping good quality
Does not correspond to a valid capacity, ordered 64 GB, the actual capacity is 58 GB. In general, the goods are quality. Seller recommend. With a long record it is heated a little. It's fast. 3.0 S
The description matches.
Very fast delivery to Voronezh, I order neither for the first time, I like everything very much.
все соответствует описанию, все работает, спасибо
Fast shipment and delivery. Works, but a little confused blister in which the flash drive is packed, it is not sealed, but just opens and closes like a lid, usually they are sealed. If you look at the side, you can see that the flash drive is cryvovata...
100% original, according to the order, fast speed, perfect.
Fast delivery of the product (order 20-01-2021), received 11-02-2021, to the city of Ayacucho-Peru, the characteristics correspond to that described by store, product and seller highly recommended :)
The goods came quickly, the goods are satisfied, the characteristics said the military coincides with the real