Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice skirt. I really liked the quality and color. Arrived in Mexico in 20 days
That's... Linen specially put on black, so that it can be seen how translucent it is. It is white to take do not advise. Wear only with seamless underwear
Классная юбчонка, тянется, не просвечивается, на ОТ 77, ОБ 100, рост 1.55, облегла по фигуре, если б были побольше размеры, заказала бы больше, попробую утюгом чуть вытянуть. Продавец хороший, все ⭐ ему. Спасибо, Али!!!
I received my skirt this morning in France, 15 days after placing an order. I'm really happy! The fabric is thick and elastic, it perfectly sheaths the body while remaining quite comfortable. It is slightly satin. The finishes are good and the zipper is rather discreet. Very good value for money! I ordered it in size XS because I wanted to make sure it is fit, but I will order S next time. I can still wear it in XS (I wanted it in several colors, but I preferred to see first how it was going). I advise you to order your usual size.
Received Today A skirt, on the volume of the hips 88 cm took the size of Xs, sits awesome
Nice skirt. Delivered in 1 week! Size L fits well for my S/M European size (95cm hips & 70cm weist)
The skirt is very elastic, does not crumple, pleasant to the body, comfortable to wear. My parameters are ot-60cm, ob-86cm, height-158 cm, bought size S
Beautiful arrived fast! The skirt is elastic and stowage whole body
The skirt came for 2 weeks. Ceiling for 3 kg (now 52) I did not think I would fit, because I ordered Xs, but everything is fine! The skirt stretches, the fabric is good, for such a price just a bomb! ╰ (⸝( '''' '⸝ ⸝)╯
very tight but it’s good. insta: nessymak <3
It very good quality skirt
Nice skirt! On the Size 90/70/90 ordered the size of M, at the waist a little more could be ordered s. I'll order it in another color. Delivery 2 weeks
I ordered the size of Xs, it turned out to be small, strongly tightens. Ob-87, ot-63. In the waist sits normally, but because of the ass barely dressed. It was necessary to order for a larger size
Skirt of excellent quality! Everything, as in the description. Delivery 3 weeks. Recommend
The perfect mini skirt, super comfortable and flattering bandage material. Will buy in more colors <33
eu amei o produto, muito obrigado Sr vendedor ❤
Pretty
Perfect trai quite bandach
Thanks! I like the skirt! Nice Material! Please order 1 or 2 sizes more than your usual size!
perfect
I liked the skirt very much. Cloth is dense. It stretches well. Walking is convenient. On the hip circumference 92 took S. But still it was necessary to take L. If you have o. b. 92 and an ideal figure, then take S. If there is a tummy and bulging sides, then the size is L. I did not communicate with the store.
The size does not match, it turned out to be small. the quality is good. With the store did not communicate
Fast delivery and excellent quality. On the parameters 89-60-91cm, weight 53 kg and height 167 cm size s fits perfectly.
Beautiful good gender and perfect size
Cudowna skirt, kupiłam already second, first was beige. Although it is narrow and tight not raises the tragicznie when walking, just a little. Quality good, material Super. My parameters it hip 88-89 cm, waist 65 cm, height 172 cm-size S perfect. Unless skuszę is still on other colors. Recommend.