Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!
Appearance is happy. In the case did not try
They're cute, just like in the picture. I haven't tried them yet but they look good.
In Kharkiv it came within a month, constantly tracked. Externally, everything corresponds to the description. However, there are problems with the work of the flash drive: during the injection of information on it, the speed is amplitude constantly falling to 0 and again increases. How long will she be able to work-unknown.
The shipment was very fast. I am very satisfied with the product.
Excellent memories I recommend, excellent quality
Half
Same as description
The flash drive is cute. the parcel was tracked, I recommend the store.
Very nice
The USB arrived in perfect condition, storage capacity is 58,5 GB.
Excellent store, I recommend 100%
The flash drive works, very good and cute, memory for 3,74 GB, came 3 days earlier
It's very father and good size, I just hope to try it. He arrived fast
It's nice memory. I like it very much. It came in a few days, I'll keep buying. Just need to check it out. Thanks to the store
Very nice penguin, though, tight is removed. Memory turned out to be 62,91 free, although all in the Reviews wrote that 59-58. Apparently, to whom how lucky
Great product. Arrived early, well packed and in perfect condition.
The parcel came quickly, a wonderful flash drive, very beautiful, bought 64 GB, in the end only 58,5, for such a sin to complain, we have a lot more expensive in the city.
Product equal to the photo. Nice presentation. It is received as the 2 units.
conforme à l image livraison rapide pas encore essayer très satisfaite de mon achat
Lovely pendrive, zatyczkę zostawilam car because no Its pictured :) carefully made and most importantly works like please.
Beautiful. Recommend!
Out of 64,58 freely. The store did not put the plug in the kit, and as a whole everything is good. I came very quickly.
Cool, my wife liked it
Product compatible with description recommend