Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything right came very fast two weeks arrived or earlier
Fast delivery, packed very much even good. Still has not checked, I advise this store
Came quickly, works. Of 320 GB, 298 seems. In appearance, not bad. there is a lace, a box is slightly crumpled. Wrapped in a pupyrku and put in a package of silver with pupyrki. Seller respect
пришло быстро, упаковано нормально, в несколько слоев пупырки , сама коробка, пластиковый "чехол"(см. фото). после форматирования 300гигов примерно. В моем случае копирует около 27-37мб/сек. вроде все норм.
Fast shipping and very good quality.
Thank you, fast delivery in Krasnodar 4 days, well packed, brought the courier to the home address on Sunday. HDD in a plastic case is not collapsible, the case is branded, the instruction is without Russian language. ExFAT file system is free 465 GB. Not noisy. I hope for a long, trouble-free operation of the device.
I 've tried it for now and it's going well
Everything is perfect.
I take another time, all kind
The computer sees, download files to the disk, everything is fine. Quickly delivered. Thanks and recommend.
All exactly as in the description, the store did not confirm the order because there was no black color in the warehouse, but was red for 500 GB. Came in 4 days in Voronezh. In general, I am happy. I did not check yet, I'll add a review. Thank you seller.
The disk is excellent, the only thing when connecting Kaspersky found Trojan, cured, formatted, works on the TV the same, the Russian Post as usual failed me:
Доставка быстрая. Работает. Ёмкость совпадает.
Thank you very much to the store. Delivery in Moscow took 3 days. Took in the store "Pyaterochka". The external drive corresponds to the description and is compatible with the Samsung smartphone.
Disk New. delivery in Russia 10 days. there is a small Luft disc in the shell, it does not reflect at work.
All norms
Доставка через DPD. Теперь о начинке - внутри Тошиба. Диск новый, наработки и включений нет, а вот качество HDD огорчило. Поставка в формате exFAT. Проверка через Victoria показало, что качество увы уже не то, даже на цоканных дисках доступ 25 примерно в три раза больше чем на 100. А тут наоборот - на 100 в разы больше, чем на 25. Низкоуровненное форматирование и переход затем на формат NTFS погоду не сделал. Все осталось на своем уровне. Как хранилище данных использовать не стоит.
Hurry up. Very well packaged. 499gb available d 500
Shipping fast. The goods are packed well, nothing is crushed. Branded box, plastic box-all like the famous manufacturers. The capacity corresponds to the declared. Speed didn't check. Formatted in exFAT. Seller recommend.
The order came very quickly 5 days before Sochi. Well packed all intact.
очень быстрая доставка. 3 дня в М. о. в работе пока не проверял. продавцу спасибо
Disk got. Tests in the photo.
Recibido rapido y con un excelente embalaje. He probado el disco duro y funciona perfectamente. Se aprecia buena resistencia y calidad. Es silencioso. Recomiendo esta marca. Habrá que ver la durabilidad y servicio en un tiempo, pero en principio, tiene muy buena pinta. Recomiendo esta tienda
It came very quickly! Nice one
Норм!