Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly. Good qulity. The bracelet on a large hand and even with my paw was too big, removed 2 links (tool and instruction in the kit) and everything is fine. For a week wearing problems did not find.
perfecto
Produto fidedigno ao descrito. Entrega muito rápida, logo após confirmação do produto, foi enviado. O único ponto negativo do produto é a regulagem no braço, muito dificultoso regular as peças. Fora isso, muito satisfeita com a compra. English : Product reliable as described. Very fast delivery, just after confirmation of the product, was sent. The only negative point of the product is the adjustment on the arm, very difficult to adjust the parts. Other than that, very satisfied with the purchase
Bracelet Super!! Fast delivery to Minsk, tracking to the Post Office, the links removed independently. Advise
A beautiful strap, came up perfectly, went quickly. Recommend
Excellent quality. Looks solid. Fast delivery-12 days. In the set of 4 liners for models 3 4 5 6 Mi Bands. Universal bracelet!! Included is a tool for adjusting the length of the strap. Recommend!!!
The bracelet is excellent, the quality is good, fully corresponds to the description.
Convenient bracelet, before that ordered shiny, the lock holds, I recommend
Excellent bracelet, quality and heavy. Inside the detail is somehow rusty. On a thin hand it sits well. Remove sections easily, needle included. The bracelet was in the film.
Great bracelet
The bracelet came quickly, the quality is like good, there are seals under 3, 4, 5, 6 Bend With the mount is easy to understand, I think that those who wrote that the Mount does not work just did not understand it Sent fast In Naberezhnye Chelny came in 9 days that I think very quickly Bought for 5 $ With the store did not communicate
Just class, heavy
It looks much better in life than in the photo. stylish, exquisite. the bracelet is heavy, it feels heavy on the hand.
The bracelet looks very decent. Packed in a box, the bracelet itself is in a protective film. The capsule hasn't been inserted yet. In the kit there are many rubber seals and a screwdriver for dismantling links.
all good. Quality is very nice. Every security detals about the product is perfect.
The fabric is good, the bracelet is light and small on the routine, the eye is full, the bracelet is full, the chest is full, the chest is full.
They brought it on the third day. It's all right. The body is inserted easily. Took out two links. To sell ATP!
Great. thank you very much to the store
There are no complaints to the strap. Made qualitatively. The problem in shilya to reduce the strap, bent on the first pin.
It has arrived in a few days, fits any doll, very clear instructions
Good strap
I only bought one to see how it was. For the great price. The strap can be easily adjusted. I have No need to communicate with the store.
It takes a few days but very good matter
Everything is fine, there is a pair of adapters for Mi Band 4 and a pair for Mi Band 5, the quality at altitude
Made qualitatively, the latch is strong, it looks straight expensive! The capsule of the clock sits reliably, complete with 2 mounts for 3/4 and two more for 5/6, and the screwdriver is small, probably to latch open and move around the hand. Delivery faster than similar goods, 5 stars deserved!