Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stylish, the quality is good. A little too big, removed two links.
2 days to arrive in Spain. Exactly the description. Well packed and protected. It matches the description. Good value for money. The store responds to all your doubts quickly. Very good customer service. I recommend the product and seller.
Thank you very much fast delivery goods just a bomb
Quality is good, looks great. In the kit there are two pairs of rubber pads-both for Mi Band 3/4, and for Mi band 5/6, because of which you do not have to buy a new belt when buying a senior version Pins sit tight, the sting of the tool for their extraction bent and fell off the handle, had to adjust their methods.
Ordered 2.04, received 23.04. Very fast. Order and store is satisfied. Recommend.
Chic bracelet! Looks like in the picture. Included rubber pads for bracelets 3,4,5,6 (inserted inside the bracelet). Delivery just fire (10-days delivery). The order was made by 3.05, received 8.05. In general, satisfied! And I recommend you!)
Very good quality and robust
Material according to the description, good quality. Fast shipping. 10 days Portugal
Quality good bracelet. Good fixation of the bracelet lock. The metal is pleasant to the touch almost not felt on the hand. Clear instruction for adjusting the dog and installing the capsule.
Beautiful bracelet, packed neatly. There is a device for removing links. Rubber bands for all models of watches. Fast shipping. Tracking followed. Thank you store.
The bracelet is good, it inserts on all models, the kit includes a breakdown, I recommend.
Very good qualityand, workmanship swietne, fit for Mi Band 4,5, 100% compatible with description
I liked the quality strap. Came very quickly, in 11 days.
Excellent bracelet, very beautiful and extremely lightweight, not bother and forget that is using
Beautifully packaged, great quality and fit size.
top
Excellent product!
I loved it, it's heavy but I know see my material good
perfecta
este artículo me encantó la dra genial le da otra vista a la mi band 5 la verdad está muy padre y si le da otro toque a la mi band estoy encantado con el producto le doy 5 estrellas y me llegó en menos de un mes ❤️
Product and shipping is fast
Заказ доставлен за месяц. браслет хорошего качества, легко регулируется длина (есть инструкция в картинках на упаковке), в комплекте 4 резинки для адаптации к разным моделям mi band (3, 4, 5, 6). Очень доволен.
Bracelets came very well packed-box and extra in film. At first glance, the quality is very good, heavy, the coating is without defects. The rubber bands came up for 3 and 4 Mi Fit, the capsules keep well. The size of the bracelet is large, but easy to reduce.
Быстро пришли, где-то читала отзыв, что штырь в кожу влез, при снятии секций, спасибо Вам, что написали это! Мы прям старались аккуратно это сделать, а так бы тоже могло это произойти. Ремешки хорошие, ржавчины нет. Будем ещё брать, вот только дороговатые.
Everything is fine. Thank you store!