Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality product, arrived very quickly, super highly
It came quickly, it works well, I order not the first time, I'm happy.
Top Product!!! Worked perfectly and the Internet this flying!!! Arrived very fast!!! Recommend!!!
Great product great quality a little slow shipment
You 've arrived well, thank you
I use on mi box with, on the last firmware of the box there is a hang of the Internet (stop frame) after a long downtime (helps to reboot), or you need USB
Пришло очень быстро. Всё соответствует описанию.
1/23 days, 1/30 days receipt!!! 5-7days only received from local supply shipping four key besides speed is more stable and faster was original in box when I write usb100 mega land for the used Xbox old playing again laver had used this living cashes and is used Xbox also great will play buffering speed even faster, Taiwan, and 2.5 inch external hard drive also leads to other power add the coming power terminal to connect the hard back yes!! GB Terra hard connection as well write the
I bought in return that began to fail a similar device of another company. I use at home to connect to a laptop keyboard, mouse, extension for flash drive and rj45. It is convenient that you have to connect only one connector to the laptop. It turns out a kind of docking station. Drivers running on the CD did not use. Win 10 recognized the device and everything immediately earned. I took it with an additional power cord, if you need to connect an external drive. The power adapter 220 V to USB was already available. I take this brand not the first time. I like the performance. Everything is done neatly. Just candy. Nice to hold in your hands. And always a good souvenir for a gift. Take it will not regret it. Paid 06-06-2021 and already 18-06-2021 was in the post office. The track was tracked both abroad and in Russia, which is very convenient
Отлично! Android TV 9 поддерживает его без проблем. Подключил и работает! Покупал чтобы играть через стриминговые сервисы с телевизора. Через Ethernet намного лучше чем через WiFi. Скорость более 50 Мб/с - может и больше, нет возможности проверить
1gbps lan and usb3 works great !!
Arrived well packed and in perfect condition. Equipment meets expectations. Fast and easy to install. Plug & Play on win 10.
El producto es tal como en la descripción y funciona muy bien, solo que tardó 41 días en llegar porque lo mandaron por Singapore Post en vez de AliExpress Standard Shipping, al ordenar especifíquenle bien al vendedor que lo mande por AliExpress Standard Shipping con una guía que comience con RZ.
Connected, works. packed well. Took with extra nutrition. Paired with TV stick x96s works fine. The network sees. Before that, EDUP was 1 gig without additional. Power with it the internet did not work, while USB ports worked. Generally recommend.
Very pleased. On the laptop, the integrated setevukha is not configured, and this one immediately earned at a good speed. USB hub is also without complaints. Appearance is good, neat assembly. Respected ugreen. To the store-thank you. In general, the order is very satisfied, I recommend the seller.
Great, works perfectly with my box s
Very good product, I charm
Excellent! With Nintendo Switch works out of the box. By wire Ping is minimal. I have a console in the drain, will it work with re-stitched consoles-I do not know.
produto entregue com menos de 20 dias e muito top o produto
Arrived in 17 days, well packed, not paid fees, work perfect on MiBox S
Super!!!! fast poison!!!
Great adapter! Works with the XGIMI new z6x projector.
The order was delivered in 5 days without problems. I took to connect Xiaomi Mi Box s to the router through the cable, as the console periodically fell off the Wi-Fi. Now the connection is constant, all films fly.
Todo llegó bien, sin mayor problema, excelente calidad.
With plus delivered very quickly, within 3 days. On Win10 was determined immediately, without the need to install the driver from the disk. The disc is included.