Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived ahead of time. Quality is excellent!
Merci
Everything came whole everything works thanks to the product.
.. great!
Three days to Ufa! Everything is for sure. The sound is good, you can switch tracks, pause. There is a micro USB flash drive connector
It came in two weeks. Only the packing is dead. Headphones are whole. Not yet checked or working.
I did not check for such grochi Taku reception, definitely recommend. Non pensavo che per qusti soldi Cosi alta qualità.
exactly as described! Thanks.
Came and even in the box, usually just headphones, by the sound of norms, but the volume is quieter than on the old ones, on the old separately the volume is added by by by in any case, the collective farm should be and recharged the battery, and so excellent
baigi labās
I received quickly, less than a week before St. Petersburg. I do not know how long it will last, the sound is good and it does not work badly, they themselves are very weak. Bought a child, very satisfied
Nice colour, good sound. Delivery to Latvia in 2 month (instead of 1 month as it was stated by store). Could not track my order.
Working norms came a bistro
It's exactly how they mention it. The only problem was that the box arrived damaged, but well-packed hearing aids, bubble paper and no problem, the sound quality is quite good, full recommended quality!
They exceeded all my expectations. The battery lasts a lot the 10/10 sound for the price and comes super fast, I recommend it to 1000 :)
Loved, quality really good, arrived well packaged and on time!
Super fast shipping! I will order from this store again!
They're very bn I'm fast
Excellent and arrived very fast
Product works as per description. Good quality. Fast delivery. Satisfied with the product. Recommend.
They arrived quickly, my daughter liked them very much. I recommend!
I am very happy with my purchase they are excellent I occupied them for my PS4 they work very well but there is connecting a 3-pin cable from both sides to what the microphone works for
The packaging was crumpled. Headphones are whole. I liked the sound. There was a lot of debt for two months.
Everything is super! Works. Only delivery long.
Good headphones and beautiful