Frequently Asked Questions

How to search products?

To search for a product, simply just type the first three letters of its name in the Search Bar at the top of any page. Or enter a general description. The more words you use, the fewer products you will get to the results page. When you find a product you’re interested in, simply click on its name or image for more details.

What products do you offer?

We offer products across the following categories:
Lighting: Including ceiling lights, holiday lighting, and smart LED options.
Women’s Clothing & Accessories: Featuring seasonal wear, plus sizes, and stylish accessories.
Lingerie & Intimates: Cotton, lace, and seamless designs.
Hair & Beauty: Extensions, wigs, and styling tools.
Sports & Outdoors: Activewear and fitness gear Explore our collections for more details.

Do you offer any guarantee?
All orders come with a 60-day money-back guarantee.

What is your return policy?

We offer a 60-day full refund guarantee on all purchases.

What is the estimated delivery time?

Delivery times vary based on the products you select. We offer shipping windows of 1-4 days and 1-15 days. For the most accurate delivery estimate, please check the information provided at checkout, as we ship from multiple warehouses.

How can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid, and you need to change or cancel it, please contact us within 24 hours.

What is your refund policy?

Full refund if your order is not received. Full refund if your order arrives after the guaranteed delivery time (45 business days, plus 2-5 business days processing). Full or partial refund if the item does not match the description.

How are shipping costs calculated?

We’re thrilled to offer free shipping on all orders!

When does the refund policy not apply?

Full refunds are excluded in cases of non-delivery resulting from customer-provided inaccuracies (e.g., incorrect shipping address) or force majeure events (e.g., customs delays, natural disasters).

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.

How do I contact you for sales inquiries or technical support?

For general inquiries, order support, or technical assistance, please contact us:
Phone: 1 (912) 421-2275
Email: support@macenatshop.com