Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks very tough.
Not tested yet, identical to the photo
It’s working good
Muito bom, cumpre a função que promete. Ótimo custo benefício
Excellent for protection from scratches. It gives privacy already and this is the most loved feature. I do not know if it protects the screen from breakage or not. I put 4 stars because it makes the screen brightness a little darker and because it arrived without a retail box. I will buy more if available with a retail box, God willing.
Beautiful as in description. I recommend to store 100%
The goods arrived in record time. Exactly identical to the description. Thanks to the store for the professionalism in dealing and communication. I advise to deal with it because it is the best.
Position yourself without worries, no bubbles and does the job perfectly! Only downside, it darkens a little the screen and therefore the colors are less vivid
Came the case quickly for 2,5 weeks, weeks. Very nice, the glass has not yet glued, but it performs its functions and really, when you tilt the phone, you can not see the image.
Amazing works perfect
Terrific pictures life protection certainly, but me up dark show to separate one 뺌
I order the first time. Looks like a cool glass! Later, after use, I will add a review.
Excelente mica, fácil de instalar y es tal cual lo describe el vendedor.
Good product , recommended restore
Second time I place an order and arrived perfectly, satisfied! If they work, I recommend
Protects the screen well, took less than 1 month to reach Chile
Very good film
The glasses came in good condition, without defects. Order came in 2 weeks
Arriver rapidement bien emballé et super produit je suis trop contente
I always buy this salesman. They're the best projectors I 've ever bought. 100% recommended
Excellent packing and complet set with extra kit
I arrive very fast: D
Came in earlier then expected, with durable packaging and works as stated super satisfied:)
Good, toning, its function performs, sticks perfectly, thanks to the store
Fast shipping. Thank you very much.