Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect cut-outs. Been ordering so many from this store. Good price good quality. Will buy more again!
Super!
Expected Days September shabby bulk shipping Ol D think having and had used soon came four. Order by order for days or so looks to be hung. Supply for me wasn't for free shipping is much faster than thought shipping customized too satisfied.
Fits. Unfortunately, a glass broken arrived
One of the crystals arrived. Broken “o match”.. Did not serve. What should we do?
it very fast shipping and good packaging i really love it and i think i will buy new ones again cause i really think it very good and worth to buy again thank you
I ordered a set of three glasses. They are absolutely without frames, they really liked it, do not burn part of the screen. In the case I have not yet tried, so I can not say anything about the quality
Good
Super indico! O envio e entrega foram super rápidos, veio muito bem embalado numa caixinha de isopor, chegou tudo certinho é intacto. Amei!!!
I do not shoot the star because I did not see it myself, but the glasses are terrible, I ordered my daughter for 11 iPhone, the glass is not full screen!
not yet used but looks ok
Excellent Product, good packed. They arrived super fast and in good condition
Really good quality screen protector for the price. They come with wet and dry screen wipes to prep before putting it on too. The only thing I don’t really like is how it just barely fits the screen. If you don’t put it on perfectly, it’ll show a little bit of the screen.
Great product happy to have
Arrived so fast, and everything is according to description. Also, products were packaged carefully, thank you for that!
Не отразила что заказываю три стекла. Приятный сюрприз)))
The glass on the SE is more distinctive, full-fledged and well-closed the screen, without indenting.
Super
Delivery to Germany 3 weeks. Good glasses, what the husband wanted. Closes not all glass, the cover does not undermine
top
Well, very long delivery. Track wasn't tracked. But the glasses came whole. Let's put it, see and appreciate it.
Very profitable, but the glass covers the screen not completely, leaving the clearance on top, bottom, sides. On each glass go wipes, but wet leaves divorce. So you can take at risk and risk, but you could have a little overpaid for a full glass. Went long, came well packed.
Très très solide, merci AliExpress
Very well packed, perfect.
I 've denied it in three types! All squo reception, Topchik reception!!!