Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast. Extremely protected and well packed. Product working very well and great quality. Recommend
Face best that jacomprei great microphone great great audio all
Headphones work and this is the main thing. They weren't packed in a box, so lucky they came whole. Delivery longer than promised 5 days.
Zaez came in three weeks. It's fine. Headphones liked. Thanks store
Parade... Super Zvuk. Good price. Doporucujem
The product is excellent. Cost effective so, super top! Came well packaged and arrived very fast. Recommend! Is the second that buy, have blue and red now.
Headphones are excellent large quality everything works! Delivery is very fast!!!
Ohui
We got here quickly. Before that I took the same, but Orange there are differences .. These are denser sitting, and the soft edging is a little more than on the orange ones, do not slip, but more flimsy in comparison with orange, all luftitis much more
Headphones are super, I'm delighted, the microphone works well, the ears themselves with good sound
Headphones came in 6 days to the Republic of Komi. Delivery fast (brought by Courier). The sound of the headphones is good, and the Microphone hisses a little. In general, for 1 K rubles headphones are excellent. 5/5 S
Good headphones, big ears, the sound is normal. The only negative sooo bad running microphone-quiet (checked in games, video conferences, speakers).
Everything works normally the parcel came quickly
Rapido y de buena calidad
Good phone with a good quality, arrived early, very good, I think my has no more is good anyway
Perfect product and well packed works perfectly
Headphones brought by The Courier, everything is normal, work, the sound is not bad. For this money you can take
The child was sooooo pleased, already in the game, I recommend the store. The goods came quickly, thank you.
Very good, quality excellent.
Headphones are chic in appearance. The balance had to be adjusted with handles, the perecos are not large. The sound is decent, it does not press hard on the head. The microphone is great. Minus-ordered delivery from our Rasha-came a torn box, lucky that the ears are whole. As a gift would not have gone. Thank you store! And a separate Russian Post:-(
Отличный внешний вид. Упаковано аккуратно, вид крутой. Звук в наушниках чёткий, настроила легко. Доставка ориентировочно ожидалась 15 августа, а пришла сегодня 31.07. Спасибо за скорость.
chegou muito rápido ,fone de ótima qualidade alen do preço ser bem baixo,top
Liked, however, the box that the courier brought was crumpled, and took as a gift.
Nickel corresponds to the description and in time products well protected
good quality. no box, come in almost two months. all works fine