Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
всё супер но есть одно но коробка помята и наушники по царапаны спасибо почте ems
Excellent Product
круто Я доволен тем что очень быстро привезли мне наушники
The child is very pleased, has been using for 2 weeks already
Great product, cost benefit. Inside the Northeast, took on average 1 month.
Very good product.
Was one of my purchases came more fast and well protected. Already tested audio has a very loud, TBM tested the microphone and works very well. Recommend
Good Xbox headphones and u can mute yourself or change the volume with the headphones
Match description
наушники крутые , слышно хорошо , меня тоже слышат хорошо, подойдёт доя таких игр как кс го , пабг и так далее, денег своих определено стоят
The child is very davolen. Chic look and the sound is not bad. Got in 2 weeks. Thanks store
The box is broken. The headphones themselves were in good condition. while they work, if they break within a month I will write about it
It was 3-4 days before Pittsburgh. Very comfortable. But unfortunately I can not use the microphone because my computer does not see the headphones and therefore does not want to install the driver for them.
Наушники ооочень крутые. все работает, микрофон отличный. Из России шло неделю, привезли курьером до дома, бесплатно. Продавец очень общительный, отвечает на любой вопрос. Продавца советую.
Product will shipped fast, but as always when Brasil takes forever. Well finished, stereo sound, recommend! Not tested the microphone. Is a good buy!
Good headphones for such a price .. For me, the quality is slightly worse than on a 4 bloody that was before
Goods good
Reached the Samara region In 6 days, the delivery was carried out by courier, brought directly to the house. Headphones-fire: D. They justify their price, did not find any defect, the only thing that the microphone seemed short. Headphones themselves are large, but very light, my ears and head do not press at all, the backlight is not bad. Respect to the store.
Very good MSM arrived in 17 days
muito bom o produto muito bem embalado
exelente calidad solo la presentación del producto pero funciona increíble
The phone and cool not only found the price compartivel thought was led Red simple too but has a audio quality only disappointed because had no box then had to improvise to present
Muito o produto
Headphones are of very good quality arrived on Adapter for micro and headphones that can be used on the play station, the sound is very good with volume control arrive very well packed in the air bag excellent product and very good quality high pwrdormance
Headphones came quickly, the package is whole without damage. The backlight works well, through the USB cable, but the computer itself did not connect immediately. To the ears do not fit tightly. The sound is medium enough, there is no depth. Basses are sluggish. It's not worth your money.