Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in two weeks. Quality norms. Recommend
All my shopping until now that a store gave problems. The SSD is great, super recommend the product and the seller, but recently the price're in heights, due to high fo dollar, while not buy but.
Came a whole, not yet checked)
25 dias úteis
Everything is fine, quickly reached, the speed in the photo. There are no problems with the disk
Everything is fine!
good saller fast shipping 15 days to pakistan
tá funcionando bem e em ótimo desempenho
I order already the 2nd SD here, before that I took 480 it works for about a year and everything is fine. Now took 960 GB, the week of flight is normal. Delivery about a month. Recommend
Functions perfectly
Veio bem embalado, na Caixa e lacrado com plastico. amei, chegou antes do prazo com 22dias corridos. comprarei novamente.
The store quickly sent the SSD, but due to the error, the drive failed in the warehouse for about two months. But the parcel was delivered on the last day of protection. SSD tested only through an adapter to USB 3.0, but there speed is weak-350 per Read and 170 per write. Can later test on Sata.
I ordered a disk for 256 GB came 10 days before the Krasnodar Territory. Delivery Pyaterochka. The order is satisfied, the disk connected to SATA 2 speed about 270mbs
Great description. I didn't need to contact the store.
Product arrived in 19 days in my home, very well packed all sealed, already tested working perfect.
Acabo de instalar windows en un notebook hp340 . Ca carcasa es plastica y liviana. Hasta el momento todo bien
Took the third, the first two worked 1-1.5 all OK
Arrived on compliance, SSD 240GB. In tests with a PC with SATAII (300 MB/s), the SSD behaved very well, coming very close operation capacity SATAII. Just remember that the SATAII is 300 MB/s connection, or my limitation is the connection
Everything is as cool as ever. SSD for 512 in a plastic case. And on terabite is still in the plumishka. Speed characteristics are normal. I'm buying not the first time but probably the 15th Ali 20th and this is the store. The very first SSD (shka) has been running for three years and everything with it is smooth. You can safely buy!
Arrived in perfect condition, working normally!
Excellent SSD already such pieces 7 work for a couple of years. I don't know any questions. You can trust this brand!
Delivered quickly, the goods came in the package, without damage.
The order was received by novtbuk became cheerful
These ssd came out good. I have 1tb 500 256 and 120. They all work well years ago. Recommended
I am happy with the purchase and service of the store. Evaluation deserved