Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived in only 19 days. Super fast. Product specifications. What took minutes now are seconds to boot so.
A good hard drive for your money. Delivery is very fast.
SSD 960GB, having real usable size 896GB. Beautiful, arrived without any crumpled and all OK. Already installed the and all my games and software to work the PC alloy very fast and already can normal use. Realized that the SSD 54 °C (not use cabinet and all is ventilated). Read and write speeds is both 500 MB/s. Since the submission to my home took exactly 10 days and not taxed. Back here if I notice some point to be detailed. Ops: declared value was $9 and 50 cents, whereas I paid $83.
Все отлично, работает!
Arrival in 23 days, the capacity (1T) selected is also the right one, wrapped correctly. I still test them but it is but to have good experience with the product to give a reference but for now infuntable chinito Thanks
I arrive super fast 3 weeks
We'll keep looking.
In the description disc 960 gig, actually 890. Question, where are my 70 gigabyte??))) otherwise satisfied, the store sends quickly.
veio exatamente como no anúncio,tudo correto ,comprei a de 960gb... achei muito leve até assustei parecia que estava vazio,vou comprar mais uma..... não fui taxado.
Normal SSD, took 120 for old computers. In long-term work did not test.
Came for 10 days in the Moscow region I haven't checked the work yet. I'll check it out.
Arrived in about a month, to be tested, we hope to be as fast as the one 60gb.
I came in three weeks. Packed in a bag with a navel. Inside the box without dents. I will check the SSD add a review.
Arrived quickly, about 2 weeks. Packed worthy. In the work did not check, I'll add later.
Still not tested, but arrived well packed
Always top, always buy this company
All items arrived properly.
It came quickly. I haven't installed it yet.
Oh thanks well I'm not Sasha
Delivery of 10 days to the Kirov region Mail of Russia. The packing is not damaged, the disk works. Shop and product recommend I wish the store well-being and prosperity. I'll order more.
Fast shipping,about two weeks.
Working properly. 931GB free
Ссд огонь не первый раз заказываю.
Nova Potta Global is stealing our international parcels! 1. the parcels are delayed with the status of "non-smoking Duni in informaza pro clinta (telephone, telephone, address). 2. After providing all the requested data and screenshots of orders, within a month, all requests are issued with various excuses and unwritten, that the statement is sent in the order. 3. in a month, Nova Potta global staff are beginning to respond with the direct text that the parcels "will not be delivered". And support writes that "The overhead Buli is a peredverdener and the vantaji Bude is peredvertiva on the utility. I 've been in contact with all the senders, and it turns out that they don't know the situation at all, and ask them to pick up the parcels at the department. And the parcels were intercepted by scams from Nova potte Global.
Thank you disappointed with the results, but it's surely because of my old motherboard.