Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is exactly as the picture. Made the request in 25/07 and arrived yesterday, 24/08, here in John person-PB. Installed so open and works perfectly. Others recommend buying and the store!
хорошее качество ссд. быстрая скорость работы. постоянно заказываю, проблем с ссд не было. рекомендую!!!
Everything is fine, I have not installed it yet, but I think it will work. To Voronezh less than 3 weeks. Thanks store
in a good condition and a very fast delivery.
Previously, the quality was better.
Product arrived fast and well packed, is working properly, greatly increased the speed of my notebook
The parcel came in 16 days. As for Satan SDD for such a price is a good option. For comparison, I attach a screen with my Samsung 870 Evo (right).
Super fast, and came working perfectly
ok
Thank you very much.
Product compliant delivery time acceptable 28 days for Algeria.
Very good
Arrived all in order.
Well packed, 15 days to arrive, sealed product!!
It works, the speed is excellent.
It arrived well packed and fast.
Product arrived in 14 business days inside the Ceará, well packed and as the ad, all OK. Speed notebook after installation is top.
Ottimo prodotto tutto ok
100% as description
Arrived in 15 business days for savior. Came well packaged and sealed.
I ordered only 3 units I have none left within 4 days of receipt, this brand is becoming my favorite
Came quickly orange earned after activation of the fastener no
Good packaging looks like a quality product now to test
Computer performance improvement, once this unit is installed, is amazing! The speed when turning on the computer, the agility to launch programs and when accessing files, is a much nicer experience. This purchase is fully recommended.
Very good