Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect.
The Dnieper reached 12 days
Great quality
Amazing product!
Recebido! Irei testar dia 09/07. Recomendo.
19 days delivery time to holland very good
it is my 3 Kingspec ssd. Fantastic value for money. Very good speed and quality. Perfect store
Very good working perfectly and Can buy without fear
Great recommend, arrived fast
быстрая доставка. постоянно покупаю ссд этой фирмы в этом магазине. все работает. скорость ссд высокая. в этой партии уже новый дизайн коробки.
Arrived in 12 days, all right, no charge. Will Test now.
Arrived in little time, works great in good condition…
Produto chegou no tempo hábil, bem embalado. vou instalar na máquina para testa.
Arrived on time
It's as described I don't install it yet
Arrived very fast, well packed, not suffered tax customs, can buy without fear cuz this store is official, very good Vdd, congratulations to store!
Hi there. Received the goods set. Everything works.
Very good, apparently perfect, did some tests and write speed and others are very good!! Nothing to complain, arrived with 20 days to linhare es Brasil
It looks good, I arrive in a month in chile, hopefully it will work.
Product came very well packed, arrived in 20 days in Rio, Brasil, excellent speed and quality.
Arrived in 13 days in RJ-RJ well packed
All right and excellent quality
02 pieces arrived intact, well packed and is now install the two and enjoy the speed machines arrived fast, logistics, pending safe and no fees. Grateful!!
Funciona perfecto en una laptop acer es1-512-c2tl
Excellent ssd, very fast, I have bought many and shipments are fast, in 2 weeks home from purchase