Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived super fast, with 16 days. Am doing tests to see will stay cool in the notebook.
Product well packed. And as the description, will test and then do another feedback, come with 20 calendar days after the purchase. But because of Brasil office here. as always. Not taxed.
Recebi tem menos de 20 dias e os produtos vieram lacrados e sem amassados.
Very fast delivery and very good product
todo perfecto y súper rápido, muy bien embalado.
Working perfectly in notebook, was very good after installation.
It only has 477gb of storage, better bought the 480gb instead of 512. A little disappointed the material is plastic I hope not from any problems in the long run. After a week of operating system installation there is no problem.
I haven't been able to install it yet. Super fast shipping and well packaged. As soon as I try, I'll expand information.
Produto chegou bem embalado, por enquanto funcionando corretamente com uma boa velocidade com pouco de espaço de armazenamento utilizado.
Perfect I arrive in 4 days, at the moment everything goes super fast, has combined the speed of writing and reading 150% faster, and that I have through sata II.
All right. Always buy this brand. Came well packaged and without fee.
All right! Tested and approved! Recommend
Super light, new.
Muito bom custo benefit hoaxed
All described.
Arrived on 22 days RJ capital.
Received! Product to be tested.
Got everything right untested without customs fee to Sao Paulo- Order made 31/03/2021 Arrived in Brazil and released in customs 13/04/2021 Delivered 19/04/2021 Recommend store!
Order arrived in 25 days here in good looking-RR. Well packed, without even a defect. Product matches the publication. Am satisfied with the purchase.
Arrived well packaged and sent fast by store. The delay is when in Brazil
It took three weeks to arrive in good condition, fully sealed only has to be configured from disk management to format and initialize what I don't like is that it gets hot fast
Shipping took about 2 or 3 days, but arrived fast. Packed in bag with bubble wrap. Arrived all around.
Great product already working
Exactly as described, I install Windows very fast, I'm still doing tests, it came to Colombia super fast but I delay triple in duana that affected the. Delivery time
The parcel came quickly 19 days before the Tomsk region, the box did not crumple, the SSD speed in the photo.