Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good screen quality and quite bright touch. Pleasant to the touch strap. SIM card has not yet been inserted.
Good communication with store and good quality I recommend
ok
As in the description. My son loved it, how it was in the description came without battery but charging it worked very well! Arrived very fast in Chile
Очень быстрая доставка. Жаль, что часы нельзя сконектить с телефоном родителей и нельзя отследить месторасположение ребенка.
Quality is good. Everything works. Delivery 2 weeks to Yaroslavl. Shipping fast. Son-happy.
The wach is super! Thx !
Good call, the child is happy) Of the minuses: there is no vibroregim and you will not trace in the application
The watch is very good, for the price it has good quality, it works well at the moment. My son loved it. Let us not forget that it is a children's watch, let us not wait for a watch with extreme quality, but it is certainly very good for the children.
It's fine. Compliance with the description, delivery is fast. In a week.
It's beautiful no doubt the only thing I asked for in red but it's not exactly that color if not rather pink and cherry pink, it was gift for my son and obviously that color I decided to make the return but in the end I didn't end it by doing it as my sister liked it very much for her daughter and we decided not to return it, the shipment was super fast I ordered it on a Thursday afternoon and already Monday at 10 am I was home
The product corresponds to the description. Come in a week, Courier right home.
Come, everything works
Ultra fast delivery I recommend the store for now on the table
Spectacular smartwatch and very fast delivery. I'm surprised with racio price / quality and graphics are very good. Seller 5 ⭐
Halo really מתלהבת can also plug phone but need to care לסים extra
Супер
Thank you very much store⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐· Came in 5 days, everything is whole, works, the child is happy
Delivery 3 weeks, the clock is very cool, the daughter is delighted, they have everything and the camera, and games, and a player, and no need any app, all the rooms fit in the clock, it is convenient that the SIM card is inserted from the side, the charge is enough for a few days, it is always connected, A very cool and high-quality gift for a child of 9 years, immediately asked two friends to order the same watch for their children, in general, thank you to the store.