Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instruction: flashing red and does not charge at all-failure to charge-take a modern 5v 2A charger or other wire. (very capricious even to good wires). Soundbox pro 10W X2. The sound is excellent. Unexpectedly fast delivery by courier IML. In the kit there is an instruction. In yndex it is better to Google DCSs-more answers will find. You can turn off the backlight, change the color of the backlight, constantly or flashing, switch the songs, pause, switch microSD and Bluetooth. The microphone did not check and audio in-did not check. Inside two consecutive 18650 to 2200 mAh, powered by 5V via DC-DC up. Resistance 18650 50mom constant load, good. The capacity is correct. (yes, disassembled) there are no aluminum radiators on the chips. The chips are small. The weight is obtained from large magnets of speakers, housing and batteries. Charging current constantly jumps-apparently a feature of charging. For full charge 5v 5100 mah. To whom the feedback was useful-put like a finger up, or I will be offended. W/o Green View.
The article is as in the description high sounds sound excellent no interference in the audio
Has a very nice sound.
Fast delivery, very good finishes. Good sound. Good value. Responsible store.
Tardo 3 semanas en llegar, buen tiempo. Muy feliz con la compra, funciona muy bien.
спасибо большое! колонка супер!
Sounds nice. Tronsmart bass is larger, but the volume is approximately the same. Pleasant coating, the backlight is bright, the child liked. For the street will do!
Column Super!!! The store is even better!)))
Very good store, very satisfied with the product that is very nice and the responsiveness of the seller. Thanks to you.
Top! Sound quality flawless and not distort at maximum volume. Cost-effective.
The box is 2 days later than expected in come, but generally fast delivery. Seller responds quickly to messages. Product is as described. Good looks, works well and sounds also thereby good. Very satisfied!
It's a blast, thank you store!
It was not easy. the first speaker was shipped from China instead of Spain, and I paid a $ 10 customs duty. It's difficult, I accepted it. The loudspeaker works beautifully, mega power. Enchanted, I decided to order a second speaker to pair them and have a mega party. At first the speakers didn't connect, but the manufacturer sent the software to be installed and now they pair perfectly. Sometimes the speaker won't connect to the phone and it takes a while to start working. Overall, I recommend it, high power and good quality
I liked how bass play, but up to the middle of the volume. Next, with its increase begin to cut low and from the bass remains one name. There are good prints on the column. There are 4 colors of illumination (light music). Behind there is an input to the memory card and a button for reloading the speaker, which should be pressed with a needle (in the kit there is no). I believe that the real price of this column in the area of ± 2600₽
The parcel came in a couple of days. I wanted blue, but with the store agreed to send black. The column is cool, the sound is excellent. Surface matte. He will!
Excellent Product clear sound the bad is the battery with the lights discharge has no option to turn off I recommend