Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 25 dnev. Goods yakysniy, I do not go forward.
Pzoz keyfiyyəti. I will repent.
In Stavropol Territory arrived in 15 days
Came from Russia for a month. Long for Russia. Packing in perfect condition. The appearance of the products is decent. Yusb Taip Si is thick, sticks out from under the cover, clings. Need get used
The parcel came quickly. In appearance, everything corresponds to the description. I will try it in work and add a review.
The parcel came quickly, in branded packaging. The product corresponds to the description. The store worked quickly. "+ 5"
הסחורה looks very quality dealer Abby send the shipping very very fast I very satisfied מהמשלוח הטענה them very fast no no problems all question שלהסוחר Anna Top speed very satisfied recommend very
Всё работает, соответствует описанию...
Delivery two months, put in the mailbox
From the third time the cable came))) two orders were dissolved in the subsoil of the Russian Post))) not the first time I order, increased the magnet on the connector,,
compatibile with old type of magnetic cables
Cord quality, everything works. I really thought it would be thicker.
everything is ok
It came relatively quickly.
I received the charge, thank you very much!!!
Ordered 20.06.21. Received 10.08.21. In Novosibirsk. Not for the first time I order these charger!-the whole family bought! Work well, no problem! I recommend to buy! Thank you store!
Item received in 2 weeks. Well packaged would reccomend store.
Great goods! Delivery is processed quickly. The goods are of excellent quality. Quality branded packaging. This product can be given as a gift. Made neatly. Everything works properly. Thank you store! Recommend. Definitely 5 stars!
Very fast delivery 1.5 weeks The only negative magnetic charging, then that the adapter itself remains in the phone and it is difficult to get The charging itself charges well and quickly
June 26th day buy/July days receipt/nuclear power plant with wearable clings to comfort can not give here products machine hollowed-out using/cable or summer durable good data connector magnetic well fragile, so connector only periodically buyer A.
Jun 24L (July days arrival/츙 power Jack magnetic well get broken in periodically with purchase. Still magnet type convenient and good sound.
Телефон Самсунг модель: СМ-A515FZKCSER не заряжается через магнитный разъём тайп- си. К колонке подошол.
ехало долго, примерно 2-2,5 месяца, удобная штука, надеюсь она поддерживает быструю зарядку, потом дополню отзыв
I order not the first time, with the past cable passed a year and somehow bent and narrowed a new one, I want to order another 2 meters. Black for some reason it's better to magnetic, it happens that they break. Especially, the chip is broken apart from my friends, and I'm lucky. Also, the paint on the chip is washed and magnetic and scratches the phone, I got a white phone scratched, unpleasant. For such a price in principle norms. A year and a half I go with the chip old, so Ka Aga it the paint has stopped already and put on a new one (so that again the phone will not scratch)
I liked the goods, there was a parcel 2 months before UFA. The most interesting thing is that after this order I made another order and it went to Ufa in 2 weeks, in general, who will be lucky with the speed of delivery.