Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Went about 1,5 months, the quality is excellent, the packing is visor, factory. can be taken.
all ok
Good quality
Everything works fine. Thank you
reveived in good condition and the item can be used perfectly...item arrive a little late but its ok..tq store
Посылку получил, качество хорошее, дошла очень быстро, рекомендую продовца.
It came in 10 days. I'm happy with the purchase.
The cable is good, fully corresponds to the description! Charging works, including fast.
Kind time of day, stalker aliexprist. I'll start with the fact that this is my 2nd order from this store, but 1st successful. I ordered the 1st time this wire, but it did not come, but it was me E ** Lan was wrong a little with the address, the money could not be returned (well, so I This time everything is successful, I ordered both a wire and a Micro USB insert, everything came and everything works (I write while the phone is on charging). Despite the fact that my phone has a Jack loose, the insert keeps quite well, although it is magnetic to the cord very well, and I Disconnect without a statement. Just tried, the phone holds on the cord, and does not fall. I do not like that the insert is long, in the sense of a small strip of the plug (see photo), but this is most likely the individuality of this brand of phone. The phone is old, and therefore does not support the fast charging function, therefore I can not tell if it will work on this wire, although the phone is charging quickly (as much as as as masterpiece with charging). I will add later
штекер работает
5 stars. Is my second order. Works very well
The order was ordered by the Post Office by the order of 5.05 prizol 29.05.21 well packed in work tried to charge the mobile phone normally magnet good take already 3 times to all the store
Good quality product, fast delivery.
Not the first time I order these cables, but this time I'm not happy with the delivery. Very long. I have no complaints about quality.
Thank you.
Very happy is the second time I buy and the truth is very useful and the best that if they are fast charging and data, plus they arrived fast
I buy not the first time, a good cable, all as in the description.
All Super
The type C socket is somewhat too big and does not fit the magnetic wire connector well.
Once again I am shopping from this trader. Ordered on 30.03.21, delivered on 10.05.21. Normal transport packaging, without damage. Again, I am satisfied with both the trader and the product - I recommend them!
Not the first time I order from this store. The wires serve as faith and truth until now. A magnetic adapter has a property with careless handling to break apart. 2 adapter took on replacement, and 1 to connect the portable Bluetooth speaker additionally
Товар соответствует описанию и очень качественный. Посылка до Алматы пришла быстро. Рекомендую!
The product corresponds to the description and very high quality. The parcel to Almaty came quickly. Recommend!
Everything as always is normal 18 days delivery...
Everything is super, I recommend.