Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality, works properly and battery life is pretty good, unique detail that does not include another spare bracelet
Good product same as in excellent publication fast shipping thanks.
Device in perfect condition and arrived very fast!!!
I arrived well packed, recommended
very satisfied with the product. i recommend
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
thank you
first class item and service!
I loved it late but it was worth it
thanks to the store! the quality of is great!
Simple and functional
Cool, exceeded expectations, arrived early and well packed.
It took me some time to find a for such a modest price. Thanks to the seller!
Very satisfied. Recommend this shop.
Product came the same description.
Great product. He sent very fast.
I love it. Stays about a week and a half baterry life. Easy to use. Simple, stylish design. You can change themes. Accurate up to heart rate. Easy to find your phone lost in the house. Easy to listen to music with it. Very cool thing. Measures heartbeat exactly. You can change those in the application. Holds a charge of 13 days somewhere. Easy to use. Quickly finds the phone at home. It is convenient to listen to music. The store quickly sent. Thank you.
The way that expected, very beautiful earned every penny
arrived very quick and was well packaged, the band works great, it seems well built and for me having large wrists it fits very comfortably. connected instantly and started updating, the screen and band is very responsive and quick, very pleasant to use. Alexa works for questions and weather no problem but whenever you ask it to turn on a smart plug it will, just on the screen It says the server is busy so not a big deal to me but kinda annoying. other than that very happy.
ótimo produto, não fui taxado, demorou 19 dias para o interior da Paraíba, recomendo
Working and looking good, comfortable band, basically almost not feeling it. Band shipped quickly, just one downside that i recieved smashed package.
Very good
The bracelet is excellent, especially with a discount. For the price of $50 it is better to add and buy a fitness watch. But for $33 excellent purchase. The bracelet came completely discharged. Out of the box immediately Russian language. In general, the purchase of norms (quality of measurements for 4-)
Hi, very good shopping experience, came faster than I expected. All in order, very well packaged. I need to load it and start using it. But everything looks great. I highly recommend this shop.
Two weeks to the city Almaty Everything is super! Thank you very much!