Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó en excelente estado, por el momento esperando probarla, todo llegó perfecto y muy rápido (menos de dos meses).
Product arrived in two weeks, all OK, original, recommend.
Was impressed with the speed of delivery. Am still evaluating, but so far all OK.
Beautiful loved, Alexa only works with commands English being Android my phone, but researched online to those iPhone normal commands are in Portuguese.
Still not tested well because recently arrived, however far am very satisfied. Packaging come sealed and the product came well accommodated. Come with 40% battery.
Все отлично
produto original em perfeitas condições caixa totalmente lacarada , muito bem embalado sem nenhuma avaria na caixa/embalagem. chegou em Pedro Leopoldo Minas Gerais com 19 dias corridos do pagamento do boleto, não fui taxada. recomendo o vendedor. agora testar a pulseira.
Product arrived well, well packed. Up to expectations.
good quality :) well-made
all as described. insanely satisfied. really thanks!
Excellent Product, highly recommended.
The product came exactly to the description of it took a bit in chile's mail, but the shipment was super fast from china, I recommend
pedido todo corrento estou amando o relógio, mais específico que.o mi Band
Great!
Very good arrived fast.
Perfect! Is exactly as described. I am fully satisfied.
Product excellent quality undoubtedly better than Mi Band 5. Beyond the money, the product arrived in 18 days calendar. After shipping, unintentionally pressed the button "confirm receipt", and even being given as received without having occurred, the store complied with the word and the product arrived in my hands in perfect condition and well packed. The seller recommend to everyone. Buy without fear!!
Really liked, and recommend the only downside is that I can not pair watch and bracelet at the same time the app. Note: The two are Amazfit.
Learning to make the most of it so far. Although the battery is running very little
Very good product arrive on time, as the ad. Very good store, recommend!
Excellent wax with many health measurement features, super fast shipping to country with Anti-shock protection packaging
excellent product. measurements are accurate. touch and screen display are smooth and crisp.
Like watch great approves d'água sturdy arrived in 19 days well before delivery time recommend the SmartBand
Very satisfied with the product, know store took the submission due Chinese New Year, but after submission came very fast, product posted 19/02 and received 26/02, still testing but came right
Delivery in 2 weeks. Packed perfectly! the store is responsible!