Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A tracker of small size and very discreet. A pretty robust matte plastic
Arrived yesterday and had immediate started to use it. Had it on my key the entire day. Battery is already at 79% ! Looks like I will need to change the battery soon
Excellent product! Bought to sale, those interested me set via urges zeconomia. AM Sao Paulo, requests the same region delivered in 1 day.
Works everything perfectly, bought her husband, put it in a purse)) in the kit there are laces, in general everything looks decent.
With difficulty connected with mobile, works while tormalno.
Battery included, no application. When you turn off the phone, it screams like a wild one. I did not even understand how to use it, I'll add to it. And so such as a business card pishalka)
Yet the use day as the good
Great tracker. Shipping and delivery 2 weeks. Everything corresponds to the description. I recommend the store to cooperate.
It works perfectly! It comes with batteries included and very well protected. Maybe smaller than it looks (better, you can see it in the photo). Important! The app occupies 23mb only! Top He arrived quite early than he was going to arrive.
premier essaie plus que satisfesant on entend bien le son de la mélodie jouet
Good, product, but the battery was discharged very fast I got defective, but I got a discount when I bought another model.
Everything is great, fast delivery, thanks.
Great, the description matches
good..i like this item ..but app is not good
Great, description correct
It's too small! It's come fast, now it's time to try it, I'll tell you
Super qualité
Great store thank you
Works like a charm! Impressive range, very tiny and beautiful! I love it! Can be set in different way: - tracker rings if away from phone or - phone rings if away from tracker or - both rings if away or - none rings but you can find the phone (double click on button) or find the tracker (call by the baseus app). Also you can define a do not disturb zone (i.e. your home). It's the best tracker I've never tried until now. IMPORTANT!! This is not a GPS tracker. A GPS tracker is more bigger, with a bigger battery and a sim inside. This works via bluetooth, it's another thing!
Doszlo szubciutko. Troszke walczylam with podlaczeniem but Sie udalo. Zaskoczona I am wygladem malusie and neat urzadzenie very me Sie like. Recommend
The product came very well packed. Work perfectly. Loved, buy another!
Just like the product description. Arrived super fast, less than three weeks. Works perfectly and the best of all is super beautiful!!
I am very happy with the purchased product, it is exactly as in your description, works great
Very like. It works well. App ends when naturally doesn't work though. Once run by will release the wallet in this multi-cell phone vibration and sound or four. Switch up to come out. ㅎ very strong innovation to recommend it. I love this.
Device Only doing sound in app I can’t see where is on the map