Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent service and fast delivery. good sound
The speaker plays very well, we have it to play music in the garden and the performance-price ratio is very good
Excellent product. The sound more than good and those bass are what I expected.
As always, at the highest level
It works very well, the sound is very clear and the battery lasts very long. I have several articles of this brand and they are very good. The bass sounds really good.
Quality Super sound super bass Super but frequency range slightly not enough and it is noticeable, work for a long time, limit to 12 W is there, take a better pair of such speakers since since since together connect quickly voice transmission through the microphone super. Delivery mega fast.
The sound is good, the speakers mate easily TWS. How much keeps the battery check later
Very good communication with the store, it came to me very fast, I tried it and it sounds very good I recommend it.
Nice quality and good service
Good quality both in sound with in material. Relative quality-price.
Is playing
I liked everything! Sound good
It came from day to day and by MRW! The great sound! The truth
Box Top❤
пришла с зарядом 90%, маленькая но громкая
супер быстрая доставка 5 дней. качество отменное без , упаковка не повреждена. Спасибо.
Shipping took a week! This price for this sound quality cotton. just you owe it to yourself. C type charging to waterproof the test I'm sorry I saw but safe manufacturers etc.. bottom small subwoofer led hinges used steel the base during the little Squish, long'm sound output so terrific sound very strong hanging! Outdoor gear made of India as you! 360 Road sound or in a fat dotted sound transfer the four! Good!
Fast delivery to the point of issue in 5. for 4 days in the Nizhny Novgorod region. Very high quality made. Sound for size and cost is normal. For volume lovers there are senior models at a different price.
отличная колонка. стоит своих денег. в Великий Новгород доставили за 3 дня
ótimos graves e som incorpado,único ponto negativo é o som que é baixo....
sound is good and the battery in fact last for a long time, it was playing for more than a day straight and didn't stop until now
Amazing, it's my good speaker doesn't sound so loud but the sound quality is good a and the presentation is very nice! I arrive very fast (in a week I arrive at my home) to chile, to the 10th region
Excellent product, as in description, very fast shipping, arrived in 9 days at CDMX, recommended store, well protected and in excellent condition. I'm already seeing what my next purchase is going to be.
I have bought several, best value for money. Salesman very fast. Recommended.
With a week of use quality price a 10.