Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!
after long time i received my product...not tested yet
It's been two weeks. A small flash drive in the Machine) all the declared characteristics are the same. Of course now there is and quickly and something else, but the price/quality! For music, that's it.
Fast shipping, on the other hand is not black and scratches easily
Beautiful, compact, as expected!
Flash disk is very beautiful of small steel metal I liked very much I recommend buying it
Received my order...
Produir arrivé en bonne etat, comme indiqué par le vendeur, arrivé en seulment 18 jours, je le recommande baucoup, merci vendeur
I ordered two flash drives. Came alone. And confused: it is worth that one flash drive is delivered, and in fact another is received. The money on the dispute was returned. Delivery fast
Excellent little flash drive!
I ordered 64 GB and the USB was 58.8 GB... I didn't know no that they were supposed to be like that , the store told me that ... so I would suggest you when you buy something read all the description all the text that they have about the product.. . I talked with the seller about the how much b was the used a&e explain that to me me.and what he said it was on his page so no it's not his fault....
Delivery is fast very, already did not expect! Speed admires) Great price Recommend
I order here 3 times already. All norms flash drive working. For music and clips in the machine samoto. Came in 16 days
Delivery to Samara without problems. The flash drive is normal, I download music and use it in the car. Product and store recommend.
Good !
Superb !
I haven't seen my memory yet. And so everything suits perfectly.
I recommend everything perfectly
Excellent, they work properly. They arrived long before expected. I recommend the store
Works right! Thought it was bigger, but it the way it is beautiful, metalized, the ad.
Отлично
Delivery 19 days flash drive is good. Price me just surprised the store Thank you, I advise you do not regret it,
Flash drive working but brave for auto 64g and Opel Astra J does not read music writes that does not support. The computer reads the bodies too. And formatting in FAT 32 is also not possible because it does not read.
The product is very good, I recommend the store.
same as described i have checked its working fine, store recommend.