Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came whole. I advise the store.
Does not play the car radio. everything works.
The quality is good, but it is necessary to check for performance
Məhsul vaxtında gəldi.
The goods is according to the description In the case, I have not yet checked before the Tyumen region in 9 days
получил флешку довольно быстро, заказывал 8гб столько и получил (2 фото), цена вышла с купоном выгодная очень (фото 3). пойдет под музыку в машину
Fast shipping, it's very slow copying
I will give Additional information when I have finished testing it
They are small metal but 58 gigs available from 64
Best qualities. I highly recommend the store.
Good product.
Track number is tracked Delivery is very fast!
Waiting for the experiment size is small and wonderful
Excellent quality arrived in approx one month
Good material, arrived before the estimated date, as for the capacity it had 5g less, but for the price impeque and functional. Thank you
Great Fast Delivery Because arrived in 14 days until Esplanada-BA, Brasil. The description consistent!
Great Fast Delivery Because arrived in 24 days. Tested apparently will have no problem with them!
Very top , pen drive like ad
All fire, and quickly
In fact, instead of 64 GB in it 58 GB, but it's not critical for such money
получил быстро , пока не пользовался
★ Top store ★ Best item ★ Perfect price ★ Quick delivery ★ Excellent service ★ Хieхie!
Very fast. Metal product. The hooks that are also resistant but not reliable alone. Like the product. Any problem do other feedback
The parcel came very quickly to Belarus. The store sent immediately after the application. I put 4 only for the mismatch of the declared 64GB. The rest of the parameters correspond to the claimed. Thank you seller for promptness
I bought for the car radio, I was satisfied. Very small and light, the price is better nowhere. If before the deadline stops working, I'll add a review.