Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. It works perfectly at good speed. Fast shipping and holster is consistent
Ok
Fast delivery. I recommend this store. All we have left is to test it.
Hi friends, I just got the order, all very well packed and protected, it arrived in 24 days, then I will try it and give my opinion. Best regards from Talagante, Chile
already received and tested, formatted it on NTFS and everything works perfectly, thank you UDMA.
The product has arrived in strettissimi times, Congratulations. Packed very well, with its box, and accommodation in plastic. Also great the saddle! I have yet to try it. Nevertheless 5 stars!
I'm happy with everything.
Corresponds to the description, good speed, tight connection. Comfortable cover, neat.
Hard drive looks good. Places 232 gigabyte out of 250, that's OK. As a gift, as promised, a cover. Everything works, everything is super!!!! To the store Thank you!!!
Excellent!
Such as description شكراً for store
All right, it remains to be tested, one detail the bag to keep it, note that the shipment was fast.
Norm
I think the store is good-but I'm not completely sure about my copy of the disk. Order is very good and nice packed. The drive is quite new, the sectors are all excellent. At the same time, the disk verification program showed a critical level of the 220 disk shift parameter is the shift of the disc package relative to the spindle axis, occurs when the disc falls. This is not on any of my other drives. And at the first attempt to copy files to him, he recorded only their names and then refused to work-neither insert nor erase. Once you reformat the disk to NTFS, files are copied quickly. But on new computers for a very long time read smart disk, sometimes the total is good, sometimes-unkn. And stable error 220 disk shift-red. So I don't know how long the drive will last. Maybe it was really dropped somewhere and there will be consequences. But I 've decided to believe that we'll be friends with him and everything will be fine. Life will show. I'll keep a spare copy of the data on it. The cover is pleasant. The drive is nice.
Product arrived very fast and is functioning normally. Aesthetically beautiful and sturdy. Good buy
The whole thing. Works.
The disc came in a box + a gift from the store case. Everything matches.
perfect timing, good products.
I just received my order. She arrived very quickly in a little less than 10 days. The article corresponds to the description, nevertheless I ordered a disk of 500Go gold only 465Go are available. This is not too serious, because it must be the weight of the disk configuration. I received it with his little pouch. This is my 2nd purchase with this store and I have not had any problem so far. I recommend!
OK
Make you satisfied. cheap price well acid as
Fast and compliant, I recommend. Thank you.
The hard drive came fast and well packed. It carries a Seagate 2010 hard drive used. The speed is not the highest due to the disc it carries which is used and quite old. For the price it's pretty good, but the store shouldn't cheat.
It went two weeks to Yekaterinburg, it works well. I buy not the first time, I recommend
The disk went long but everything works I advise the store and the goods