Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good faith store!!! I bought this column for the action "catch the moment". The column was delivered within 11 days by the IML delivery service. The joy of buying was upset, as the column was not working. I wrote to the seller, he offered a technical solution to the issue (suggested where to be the reset button to factory settings), but it did not help, then the seller offered to send to And then again 11 days later, I enjoy the sound of a new column. I'm not a music lover and the sound quality suits me completely. I recommend this store.
Not a bad column. It looks decent and the sound is balanced. Listen nice. I give an estimate, based on the price. For 1390 you can safely take and carry everywhere with you to nature. Tight silicone strap
Won in LM, cost only 148 rubles. Material quality, SoftTouch plastic and metal. Low is not enough, it is and the clarity of the sound as such, because the speakers are small, but in general the sound is pleasant. Not wheezing at max. Volume. The connection to the phone is instant, does not break out in its working area. Charge for 2 days somewhere is enough. Under the water did not scoop, did not try waterproof. Thank you to the store for the gift.
доставка курьером 4 дня. колонка . всем рекомендую и товар и продавца.
I take it for the second time as a gift! Niece column should like, delivery 2 days, thank you very much to the store! Recommend!
Won in "catch the moment", for 139 rubles. Regular, budget Bell. The sound quality is 2 out of 5. through Bluetooth, the sound is behind the image. Ordered from Russia. Delivery fast, two days to the doors. Came without damage. The box is packed in pupyrku. For the full price to buy I would not recommend.
Колонка была доставлена быстро - 3 дня ( IML России). Курьер доставил прямо в руки, упаковка хорошая, ничего не помято. Брал колонку на Лови момент за 139₽. Симпатичная, компактная, звук достойный, низкие хорошие, громкость приличная. Вообщем, доволен покупкой, за такие деньги отличная колонка. Рекомендую товар и продавца.
Delivery from Moscow 7 days.
The column is super!!!! Very pleased with the sound, really did not expect this quality from such a baby! Delivery fast in established time, Courier. The niche is shorter. Definitely recommend to buy! And another mega is a pleasant feature, when you turn on no one), the signal does not irritate. In the kit instruction and two laces yuesby and AUCs. By the way, Doss company specializes in sound and have various awards, and not a universal type from the cartridge to the Ga. .. don.
Everything is fine, delivery is fast, quality goods
колонка отличная, что маленькая что большая Продавцу большой СПАСИБОН.
Колонку удалось взять в Лови момент, курьер привёз на третий день. Пришла разряженная, зарядил и быстро подключил к трём разным смартфонам. Но на одном из них с android 6 соединение почему-то не происходит. Сигнал по bluetooth уверенно держит по всей квартире без потерь. Звучание не идеал, но в этой ценовой нише сложно ждать другого.
Excellent column: quality assembly, powerful bass, stereo sound, convenient control.
Cool, came lightning! There is this company still from the first traps, when it was easier to catch))) I recommend! Loud, basses are present, on saximalki does not wheek. Dust and moisture protection
Cool column, 1400 rubles on sale for it-not money. All necessary in the kit, all buttons are intuitive, if that, there is an English instruction. The color fits perfectly into the interior. The sound, as for me, is very good. I will listen to music at home and take a column for rehearsal, the volume allows you to chase K-pop. Came to Rostov-on-Don for 4 days, IML courier to the house. Thank you, I will recommend the goods to friends and subscribers VK.
The quality of materials is very good. At the bottom has a dense elastic band that muffles all the dredging. My first such device does not know what to compare) significantly better than the speakers of the TV for sure. Volume for me is enough, I do not listen to loud music usually. I knocked it out on hot deals. Thank you store! Sent very quickly and reached Kaliningrad in 6 days by courier to the door.
Доставка по России очень быстрая.Звучание вполне устраивает.Для небольшого помещения хватает.На максимальной громкости не хрипит.В целом покупкой довольна!
Kalonka came completely Discharged, charged, everything works, checked only listening to one song, like nothing is so playing. came on the third day.
Классная колонка, меня все в ней устраивает. Играет чисто и громко. Продавец честный и ответственный. Спасибо