Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well this parabens so not came with 500 gigas
Chegou conforme descrito, o HD veio bem embalado dentro da case com plástico bolha, porém a case não vem protegida... mas nada que interfere na proteção do HD. Chegou em 11 dias e de 500gb veio com capacidade de 465gb livres ! No atual momento valeu pela compra, vamos analisando pelo tempo de uso e verificando o funcionamento.
Object conforms to the description and good bill. Delivered in its carrying case and USB socket.
Loved the product until now're working perfectly in my PS4 bought 2TB
Everything matches. Tracked from and to. Shipping 31.03 - 13.04.
Excellent hard drive, especially liked that in the case. The declared memory is confirmed, crossed everything that was needed without problems and very quickly. I recommend to everyone
Product compatible with description, color identical as the picture. Very fast shipment, I am very glad. Product twice as no more cheaper Niz original company but exercises up really well, meets your function.
Fast delivery arrived in Algeria on 12 days and from Algeria to the post of my municipality 15 days hahaha and you comment The important product, God willing, and the price is good compared to competitors I advise you to buy from this store
Thank you, the goods came quickly, the track is tracked, the quality is excellent, in the box plus a gift from the store
Great product like delivered before the deadline.
well received ✅ #Ramo_phones_shopping
Everything is clear. Thanks China.
I am very happy and satisfied with my product. Delivered within. Congratulations to all staff. Delivery was great. And the protective bag very show. The super attentive. Excellent work. Parabens
Without postal rate without tax. Works… tuned it is 5400
Excellent Product very good quality
HD with capacity good as the description
I arrive well and I am satisfied with my purchase thanks
Came fast 16 days enjoyed
The chest is not flat. It has a curvature (I want to think it's the modeling and not a defect). Anyway the wea works perfectly. I'll pass you crystalliskinfo and victory without any news. PS: tracking lacks information and communication with store does not exist. I imagine he'll be mad xD
Product arrived very quickly, 21 calendar days to delivery. Had been used before but think it should have been just to test. Yet works perfectly.
Product matches the description it took 1 month to come to El Salvador. Works properly store and recommended product
He received the product nicely packed I hope that works well thanks vendedor☆☆☆☆☆
Everything came well
Norms disk 931 GGB
The board with the socket in the case was lucky, the connector could not enter the socket, Trier had to remove part of the case, the connector entered. This is a Balo unexpected impression, and so everything is fine.