Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, the goods are satisfied, serviceable and corresponds to the declared size
tudo certo, e funcionando bem até agora.
The product came to me defective, however the store very kindly refund the order to me without any problem
I recommend the store, the goods are received faster than expected. And corresponds to the description.
Quick to arrive just like the description
everything is great
good product je recommande
Delivery as fast as possible, about 10 days from China! I'm in shock! Memory 298 GB of declared 320. Strange input, but maybe in other discs the same? I don't know, but there was a question if the entrance broke down, how to be. And in general, excellent, for your money!
Arrived early object, very fast, well packed, A super beautiful and good quality. Came still a treat handmade. Thank you very much. Recommend to everyone.
Product arrived as expected. I've already tested it and it works well. I'm pleased with it. It looks nice and came in a beautiful case.
Product arrived well packaged and very fast and efficient. Bought 04/04/21 and today, 19/04/21, am already with it in hands testing! Is a HD very aesthetically beautiful and worth! My product arrived correctly and really fast. I bought it 04/04/21 and I'm already testing it today 19/04/21. It's the beautifull EHD and worths the price paid.
Good product! Fast shipping. It's Seagate Momentus 5400.6 320 GB HDD It's silent and connected to TV, excellent!
It goes very slow and doesn't read well the videos I saved, it makes a lot of noise when trying to play a file, it's not good quality or I 've been sent a defective one
Packed well, it came quickly, made qualitatively, took 1 TB in fact 0.91 TB.
Am satisfied with the package, according to the description
Well received. Thank you for the little gift
Product well received good quality and its work very well thank you to the store.
Everything is fine and everything works
Great product and fast shipping Thank
I received the good with complete joy and it's working perfectly
Hard Drive received all thanks to the store))
Ordered 26.04, received 17.05, delivery in Pyaterochka, everything is fine. The format was successful, though the store did not put the liner, but not critical, no damage, I like it, the volume is 931 GB, instead of the 1 TB presented presented presented presented
Great stuff. Ordered for 2 TB, and the disk is 1,81 TB. Great case. The parcel arrived very quickly. Thank you store.
As described
Perfekt