Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
привезли очень быстро, все работает, размер внушает))
Looks like a good thing. Heavy. Made soundly. Came in 6 days, charged for 80%. I'm happy with the purchase, I'll see how it will work.
Good, quality bank. Capacity honest. Really there is fast charging. I came to a stop very quickly. The thing is heavy and voluminous enough. In general, everything is OK!
The order was delivered to St. Petersburg in 10 days, the courier delivered to the doors. The battery looks and weighs solid, everything works. Thank you, everything suits me!
All Super prosperity 8 days
13 days in St. Petersburg. Expected before. Weary.
Low priced like this is the reason why I switched to online stores. Thanks!
It's OK. Only weighs of course a lot of 720 gr.
Up to Vladimir courier delivered in 4 days from the time of ordering the goods, has not yet tested, but I think everything will be norms
Delivery failed waited two weeks, the store was always in touch!!! Thank you!!
It is heavy, charged at 75 percent approximately, encourages confidence) in a cardboard box, inside a discount coupon)
Покупкой доволен, большой лайк продавцу и его товару
i really enjoy it. nice store. thank u
Very good , thank you
Ultra fast charging is also well and non-chan-yes ^^
Logistics company in May have grown by being receive... Korea line so CJ once the final shipping and its front end this allowed racing car and Lok's there to address dure China wrongly Sent from living is CJ to address some transfer head note referred to the store to give to wrong ourself and resend Dallas is a gel fast. Chicago Lok phone number is CJ, Maxim can Wholesale available. This time selling proud really many chat was the home living room equal. The ultimate in shipping error I divided into this run late men fries!!
Very fast delivery to the Irkutsk region. Well packed. Charged everything that is only possible and extinguished only one bulb I think the volume is true.
It's already my second order in this store. Thanks again!
OK
I really liked this power bank. Pretty massive of course, but it's worth it. Delivery was expected on August 23, and the order arrived already 21. No problems yet with use. Arrived charged more than 75%
affordable price, top quality!
All right, I liked it, heavy)
Delivered in a week to Krasnodar Territory, took in the mail, the tracking was, I order not the first time, usually brought by The Courier. Excellent, solid pluses: the price, the presence of 5 ports for all modern types of cables, and lightning, and micro USB, and USB-C and conventional USB. The battery is controlled by one button, which simply includes the battery and shows the level of charge. The level of charge is shown in the form of 4 divisions. The charging cable in the kit does not go, that I do not consider a big minus for such a price, especially there is a phone cable. The only negative is its weight: 700 grams, which is in fact normal for such a volume. Recommend to buy
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
it's safe to say exceeded my expectations