Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best believe bank, the third ordered, everything came on time. Advise store
Доставили до Удмуртии за чуть больше недели. Весит и выглядит достойно. Пришел заряженный примерно на 25-30%. Взял на распродаже за 1300, за такой ценник отличнейшее приобретение. Если будут проблемы, то дополню отзыв.
Excellent Pover, not the first already order in this store
Delivery is fast, to Omsk 11 days. Works fine. Fully automatic, there is only one button "check charge level" Supports fast charging of phones and itself has a fast charging function. I checked everything personally. H. Fully corresponds to the description.
To Surgut in 10 days delivered by courier to the doors
I came in a week. Fast charging works. I can not say anything on the capacity, I need to test. The bank is huge and heavy, for everyday wear I would take less. Took for 1100 rubles.
The battery is very good for its money. I did not find any complaints, for a normal person it is.
This inexpensive turned out a really great solution for me
Super delivery m/O!!! Got on the third day, took from the pochtomat! Heavy, let's see in the case!
Ural stock for 1130. Satisfied as an elephant)
My First Bank. Came charged for 3 bulbs of 4. My honor didn't identify fast charge on the original honor cable. But at the same time charged from 48 to 93% quite quickly. At the same time, I also watched movies. I'm happy with the purchase. Recommend
I highly recommend this
работает. отличная цена 1300 руб
Es muy buen articulo en cuanto se ve el material es de buena calidad, tiene buen peso por lo que me dice que es buen artículo, aún no lo he probado pero creo que es tal cual dice en la descripción
It's okay.
Express delivery 6 days before Ivanovo charges about 670 grams large check how much in it I will add
Great Bank
Fast shipping.
I recommend the product, definitely! I buy the bank for the 4th time, the first for myself, the rest for friends. After delivery (about a week at the point of issue near the house) completely discharged and up to 100% charged. After reaching full charge, the cable turned off, back connected and so several times. The result, in the photo. It was almost 30.000 in my opinion, more than worthy) take it, you will not regret it)
Все отлично))
Very large auxiliary battery and is normal for the amperage it has. The order arrived fast. I 've used it for the first time to charge my phone my 9 T PRO and it charged fast. To charge the power bank lasted a long time, but it is understandable by the capacity it has. For now on the first use I'm happy. I hope to continue this way when time goes by and the power bank continues to function as day one.
pretty and durable, thanks!
Delivery to Smolensk in Pyaterochka took 8 days. More closely about the capacity of the battery until I can not say anything.
The bank is good. Delivery 2 days in Postamat-record at me. I recommend.
it's a good price for , so i will keep ordering from the store