Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все соответствует описанию.Все работает.
Everything suits the charge goes
I liked everything, charges quickly, I'm happy with the goods, the whole whole without jambs
It was delivered very fast. Thank you.
Excellent power bank, delivery is unrealistically fast, reached in 5 days! Works properly, arrived with 80% charge. With 100% charged the discharged phone completely, and there are 49% left. Very satisfied with the purchase, I recommend it to everyone.
Shipping and shipping is very good. Charge holds. Upset: The output of USB1 and USB2 have the same indicators. Charge takes 8525 mAh
This webstore offers the best price for
All on top!!! Product respect
Beautiful, comfortable
Fast delivery. Quality is excellent.
After just 2 days was U Me☺️
Very satisfied with the goods. delivery fast, 7 days. ok, neatly packed, without damage. Courier, delivered to the door, having pre-agreed time on the phone. The quality is super, the powerbank looks normal, but here is the functionality at the highest level. phone Samsung A50 charged from 10 percent to 100 percent in one hour forty minutes, while spending 18 percent of its charge. Headphones wireless charged from scratch to 100 percent in 15 minutes, spending its charge of 2 percent. Has two USB connectors, so you can charge two devices at once. The charge holds well, lay without operation for four days, preserving its 100 quote charge. very cool and functional thing! 10 amp battery, enough for 3-4 charging the phone, an indispensable thing on the road, and there is also a digital charge level indicator, which allows you to put on an additional Additional on I recommend it to everyone, and the store and the product! for the power bank fitted the usual case from the glasses, and it is convenient, and does not scratch in the purse,,, Buy definitely!
Order received super fast wouaouuu. At the top. Really practical remains more to whom sees its autonomy.
Bardzo fajna i przydatna rzec. Straciłam około 30% baterii powerbanka na naładowanie do 100% Iphona, także myślę, że na 3-4 ładowania do pełna telefony na pewno się sprawdzi. Za taką cenę mogę jak najbardziej polecić :)
Everything OK. Shipping was extremely long to Italy (I made the order in January, received it in May). The store extended buyer protection and always answered my messages.
Battery-fire, CDEC-. ovno.
Took over 40 days to arrive and not paid postal order. Will test for a few months and then come back here to give feedback as was.
Came in four days. Can Gun
Thank you! Delivery in 3 days. I order the second one, the first one was stolen. I like it.
Came by express delivery in a week, corresponds to the description, was charged at 80%.
Well holds the charge I'm very happy, thank you very much to the store
Fast delivery is cool. The product itself is good, good design and capacity, for this size. Compact, compared to the old, also allegedly 10 K, the real capacity is certainly smaller, but enough to charge a couple of times from 0 to 100.
Plastic to the touch is simple. Device weight 236 grams. The product corresponds to the description and everything suits me. The goods came 3 weeks after the shipment. Delivered to the door by sdecom.
Prishol from Moscow to Irkutsk Archey 8 days charged to 80 percent after operation
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