Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful Powerful arrived in 6 working days in Italy it tested some looks great
Super fast shipping! To Moscow in 5 days also brought home! Works good! Recommend
5 years ago I bought a paverbank here. Despite the rubbing works exclusively, to this day. Compact and beautiful. As a gift I ordered one more because I'm sure of the quality of the product. The store is reliable, does not say anything. In Kiev, the parcel arrived in 2 weeks, new mail.
Everything is super. Delivery to the door and quickly.
Wonderful quality. Compact Light bought for the daughter. Recommend
The order made 13.05, 19.05 took in the mail, packed well, charged at 81%, let's see what the quality will be
The product corresponds to the description. Delivery in the specified time.
Received the parcel box slightly crumpled was at the corners the device itself charges the phone norms there is a fast charge and slow this plus delivery pleased quickly with the store
всё хорошо,доставили СДЭКом за неделю,рабочий,с виду надёжный,через пару недель отпишусь,после эксплуатации
Ok
The goods came perfectly. Charged at 81%. Charging is on. Thank you for your promptness. I recommend the store.
The goods are satisfied. Quality at the level. I checked the work. Everything is clear. For how much I can not say yet.
Beautiful, stylish powerbank. I'll use it, I'll write a review
Very good quality, delivered unrealistically quickly as a courier. I wish they 'd warned you. But agreed with the courier that she continued to the pacomat, as I was between two night shift and could not accept. Everything was super.
Really unrealistic believe bank, beautiful, cause to the touch, if in white-looks expensive))) corresponds to the declared capacity-my iPhone 11 from one charge at the same time, I used the phone during charging. Came 8 days before Novosibirsk. From the connector Taip Si does not charge, but only charges, and came a little scratched from the very beginning. I'm happy with the goods. Price = Kach-Vo
Все соответствует описанию.Все работает.
Everything suits the charge goes
I liked everything, charges quickly, I'm happy with the goods, the whole whole without jambs
It was delivered very fast. Thank you.
Excellent power bank, delivery is unrealistically fast, reached in 5 days! Works properly, arrived with 80% charge. With 100% charged the discharged phone completely, and there are 49% left. Very satisfied with the purchase, I recommend it to everyone.
Shipping and shipping is very good. Charge holds. Upset: The output of USB1 and USB2 have the same indicators. Charge takes 8525 mAh
This webstore offers the best price for
All on top!!! Product respect
Beautiful, comfortable
Fast delivery. Quality is excellent.