Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered very quickly, in a week, brought the courier exactly at the appointed time, the goods are packed perfectly. I am grateful to the store and recommend to other buyers
The box is not worn, it charges. All norms.
Finally came, the long-awaited bank. Detained at Ukrainian customs. I have already opened a dispute, but the store fixed the documents and ask to wait for delivery. The bank came charged at 83%. The phone charges at the first turn on, let's see how it will be in the future. The product corresponds to the description. I recommend the goods and the seller!⭐⭐⭐⭐⭐
Everything came quickly, by courier, generally cool beautiful, light, 2 ports that sometimes helps out, big but for whom like, I'm normal. In general, everything is OK.
I ordered the second one. It came quickly. Delivery to the house. The price is symbolic. 560 rub. The first one was even cheaper. There was a discount, plus coupons.
Very steep surface, for inexpensive price. The only color of the numbers on the display is not the same as in the photo. In the photo it is blue, and I have brown. A very dark display of figures is almost invisible in the sun.
It's been nine days since the bank got here. I 've been tracking all this time. I ordered express delivery. Zaryazen at 79%. In the rest, everything is OK. Let's see what will be in a month.
wonderful product and customer service. thanks for this
The order was quickly unable to include probably discharged
Thank you.
I order the second (the first left with relatives) I liked the goods, if necessary, I will order from this store more. Seller recommend at 100%!
Good.
Goods didn't come
I have used two days. Seems a good product. Fast charging and the product description is very accurate. Thanks for the store for good communication.
Parfait
Perfect! Very good! 3x5 star!
Made an order and the goods were delivered exactly after 6 days by courier home. Packed was very good. The phone charges Ugh Ugh very quickly. I ordered the same dad. The most important thing is that it is not thick, but thin. It is very convenient to carry with you.
Just super!!!! The store definitely recommend, sent very quickly, the paver Bank itself quickly charges and looks very cool!! There is a small cable included in the kit USB- Micro USB
Fast loading, very like the option percentage display remaining. Was U me second day of order.
Delivery fast 20 days. Came a new mail in the package with a navel, the box is whole.
The order is satisfied. Seller recommend at 100%
I came a little more than a month, fully corresponds to the description, although when you shake a little, something is shaking in it, maybe something is removed into the air. K. Was packed purely in a thin package, without any protection ..
awesome , i recommend!
The most thing in my life Powerful, stylish, you can charge 2 phones at once Its 10 K is enough for a long time. And most importantly, by courier to the apartment)))
Beautiful Powerful arrived in 6 working days in Italy it tested some looks great