Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came 27 days in Ekaterinburg the product fully corresponds to the description of the product I recommend
The column is very good, the flashlight works well, it sounds loud too
Came to Nizhny Novgorod very quickly in 3 days, delivered by courier. As a column with a holder for the steering wheel-liked, the volume is good, the bass is small. The radio works with a cord connected by any. On the phone displays the battery charge. As a lantern for rare use-also normal, but shines in the distance, to the point. In principle, on the bike it is possible to adjust to slightly blurred the stain along the road. It shines very bright. In blinking mode, you can see very From the distance. Accept the call and you can, but it is not possible to speak it, the microphone wheezes for some reason. Easier to accept the call and then switch to the phone conversation. I took it for my son, he really liked it. Price 1554r
Delivery from Russia less than a week, brought by The Courier, everything corresponds to the description, checked, like everything works, moderately loud for its dimensions
Short came strongly crumpled. As a gift will not go. But the goods are whole. The column is loud. Bass is certainly not enough. But for the bike will go. The flashlight shines very, very bright. If you put it badly on the wheel, it will blind drivers. Included carabiner, Holder on the steering wheel. Holds very tight. Also a wire for connecting the phone and for the radio. And a wire for zaradka. In general, for such a price-fire!
Все быстро до СПб. Попросил iml, доставить в пункт, а не курьером. Все отлично. Брал второй товарищу. Держит долго играет громко светит далёко.
The sound for such a small column is excellent, looks very cool, the bike holds and looks also very cool! The Lantern shines bright and far. The ability to play music from the card is simply great, especially for long trips, it saves charge, incl. On the phone, store music on the column, not occupy the phone's memory. The power bank function is very convenient, but the battery gives much less than the 4000mAh claimed. And maybe it's only in my column so, but the tension is clearly jumping (on the Garland was constantly flickering, although with the usual p. Bank there is no such charge on the phone just "melting" in front of the eyes, but after charging from another p. Bank all returned to normal). You can replace the battery, but this is an additional waste. At the exit I found how else it can be used: pull ropes between the trees, and throw a drop on them, with a USB power, warm glow and it is a cozy lighting camp, or tents with minimal energy consumption
Excellent ordered neither the first time
It's super. I advise everyone. It all came as in the description
Delivered on time. Corresponds to the description. The flashlight works. Sound did not check
Produkt dobrze zapakowany. Zgodny z opisem. Głośnik jest super a latarka jeszcze lepsza. Polecam sprzedawcę.