Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's like the description. It came quickly, packed reliably. Thank you. For its price-ideal. I am fully satisfied with the purchase, I recommend.
I liked it but that serves I haven't tried it but it looks good the material too and good price for an excellent charger
The goods came to the post office, everything is fine, I have not checked the work yet, I did not communicate with the store, thank you to the seller.
Ty dude it work perfectly
Not the first time I buy a similar memory, give 3A, for most devices enough, simultaneous charging of two or more already overheats and goes to protection or... Delivered in three weeks
Ordered on 23.05 and received on 05.06
Delivery to Ukraine just over two weeks. Visually quality goods. Charges quite quickly and even when connecting four devices does not heat up. The product is satisfied with one outlet for charging for the whole family. Thank you. The World.
Everything works fine I recommend
Funciona bastante bien. Gracias
Ordered the second time the first time came the second no, Ali returned the money. I think the store's guilt is not. Charging itself is cool
It came. Works.
Norms. Delivery 2 weeks
На вид хороший
Checked, works! Recommend.
Fast shipping. Everything works.
Iutile
Works excellent
Received quickly. Works. Fast charging probably does not exist, but I will not approve-there is no way to check yet. Took for multi-nests
The product fits the description and the charge is fast even with box plugged-in devices.
3 amperes do not look. And so normal, for my purposes is good, and do not look for fast charging.
I liked the charger. Convenient. While there are no complaints to work.
thanks
supper
Работает отлично
The charger is declared 3.5 A, charges quickly, when charging several devices simultaneously, you need to understand that the current is divided equally between the devices. For such a price I think excellent charger. Experience of use-a couple of months. The build quality is excellent, there is nothing to complain about, well, as long as it is enough, time will show.