Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly came charging. thanks to the store. I recommend
The store is well advised! Great charger! Time-Tested! Ordered a second! Inexpensive and powerful!!!
I order for the second time. It came in about a month. Everything works, thank you.
Got it within two weeks. Everything is good. Really good purchase. Ordered one to try and I'm satisfied with it so will order again.
It seems to support fast charging. Came the goods in the film and very quickly.
It's okay, thank you!
It's a charger and it's charging
Thank you very much: D
Got it
Everything works all OK, delivery was via 5post for free from Ali. Very fast!
Хорошее качество, работает, но не поддерживает быструю зарядку.
Best fast charger
The goods are satisfied. Works. Drove to St. Petersburg for about a month
Super
All right for the price, arrived in estimated time
Everything works fine.
I'm happy but there is a slight problem at the level of the plug because it is sensitive.
Everything is just fine, for the third time we order from this store, sends quickly, packed well, everything comes whole and works well. I do not know about the charging speed, there is nothing to measure, but it charges not worse than other manufacturers exactly. I highly recommend this seller!)))
charger is quite light. Have not tested it yet. Took 15 days to reach SG and another 14 days to reach my house. Not sure why it took so long to reach my house.
Everything is fine!
Посылка пришла быстро, около 2,5 нед до Москвы. Все порты работают. Приходится прикладывать усилия, чтобы воткнуть шнур. В темноте не светится и не моргает. С продавцом не общалась.
It didn't take long, it works well, looks like it's fine in quality-price, if you charge fast then great.
Loads are super fast
The parcel was 17 days before ekb. I think very quickly! The whole thing. Everything works. I think such money is just an excellent product! Its charging functions perform. The store quickly sent the order. Thank him for that! I recommend both the seller and the goods!
The goods are no longer working, very insulting please open dispute