Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Arrived in 4 days. Seams to work very well. Can only recommend
Light up very well, I wish you could regulate a little more light even though it's low hurts a little.
Exquisite! A “must have”. Practical, beautiful and quality material.
Very compact and easy to use. Surprised with the quality of lighting, even at least is very strong. Excellent!!
Produto de excelente qualidade. entrega rápida
Great equipment, recommend
arrived in a week super product I am pleased
An excellent lamp. Bright. for video shooting, that's what you need. high quality of execution. Fully corresponds to the description. It arrives practically charged. The order was made on August 3, received on August 17. Packed well. The track was tracked. I recommend it. great lamp. Bright. For video shooting is what you need. High quality performance. Fully corresponds to the description. Arrives almost charged. The order was made on August 3, August 17. Packed well. Track tracked. Recommend.
Very good!!!!! perfect for make photo in home. Shipping fast. Good price. Look the photo whit out and whit. Very good product! ❤️
Excellent product quality. Fast Delivery
The store didn't have the black kits so he sent me a white kit before agreeing to change. But I leave white because it looks cool.
Very good
Autumn is cool. Sfotcala PSA, the first photo without light, the second with a minimum and third with a maximum indicator.
I received everything as indicated on the announcement. The light is white light and not yellow. I am very satisfied. I had never ordered on Aliexpress and I am really very satisfied.
As always, Ulanzi is a symbol of quality. Everything as announced. Pleasant light without hurting your eyes
Very good quality price, although plastic the design is great. Perfect for fans Firm holder for Samsung m31 with case. Photos taken in total darkness, very bright in white light to use in video conference if it's your motive prefer warm or rgb lights