Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it! Thank You store!
Very cool cover, comfortable and quality, on it all the inscriptions are voluminous, which gives these realistic icons, so it's very nice to hold in hands))
La funda encaja perfectamente con la forma del móvil, tiene un pequeño refuerzo en los laterales y la calidad está muy bien para el precio del producto.
Чехол отличный, печать качественная. В Москву дошло за 10 дней :)
Days in Det real soon come surprise case quality wholesale good white partial buy _ shiny bungee seemed a long one data best price for custom drawing good squeak ~~ ^^ camera home speaker hole home key volume key is seemly then comb or just None
Loved was perfect
Everything is super!
Cute, u should buy
The product is as described, very good quality material, I received it in less than 1 month.
Did not reach :(
Beautiful
Hood is of great quality and came well packed, not only protects the mobile screen, fall forget your bemzinho
I am IN LOVE with this phone case. Great cover for my phone and super cute.
Llegó bien
Cool and light! Until I wish I did not wish! I will order more! quality bomb
I love it, it's not too hard the texture, but for the price it's OK, it looks cool
Take good care of the phone and this pretty one looks like it's gonna last the miau print
10/10
very good quality!
Perfect. Just like the photo and good quality the only bad thing is that at night the flash goes wrong because it covers it slightly but that happens with almost every case of this material so I'm glad. It arrived very fast and excellent quality in relation to the wreck
Nice products, as seen in the sample images
It came in a couple of weeks. The quality is good and at an affordable price.
Very good quality
Very cool cover, dense. I thought there would be a plastic ordinary that will break, but no, dense material
Хороший чехол , не очень мягкий , рекомендую