Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Band is great! Fits good, reducing band size is easy. Tool I got with it to change band size broke at the first try. Used another tool and the band is great!!
We drove a long time! I order a second time
Just like the description. It looks good quality. Bring a tool to remove links and adjust it to your wrist size It took 10 days to arrive.
The first impression is a fire bracelet. Adjustable in length easily. There are fears that it will climb over time, as in hidden places (you can see when you shoot extra links metal is light, that is, the bracelet is painted. But for now 10 points out of 5 for quality. Looks cool. And what is important, no burned hair on the hand for a day))))
Very beautiful this strap, and match the description, can buy, and is compatible with the line Iwo.
Women mug day just wrist thin one way lot thick one way Non desk Top month by month under take you away and then just found sheathed the living know one thought difficult when the predator is full high or varnishes was then strap also satisfied shipping 9th day jams
A very good quality strap for my Apple Watch4! It looks really good! But to bring it on the right size to wear it, was kinda tricky!
Chan Chan, the station plus around a controlling you can be much easier.
Super big
Great quality! Very easy to install and recommended store!
This look
Excellent Quality
Nice fit easy adjustable
Very quickly delivered!
At first glance not bad, the only thing is not clear how to change the length of the strap. Let's see how it will show itself when you wear it.
Shipping is the first thing Det weeks? Hung suggests. Metal first saw to be assembled in old 시간 took. ㅡ ㅡ iPhone keep giving amnesty SIM chip refusing to pin standard-High fortunately extra Egypt on one of those living with and finish it. Price is cheap to do just satisfaction and write me .... This Please long please do... Working desk reviews as watch in iron pot production function type positive mens ink sac 넹... ^^
Very nice band, exactly as described, better than spending more time the amount on the original, great buy
Fob helps reduce pin pull direction marked by eliminating embarrassing the product paste in a viewing and easy bar was as both sides with month apiece 뺐 more is perfect for four key millet is rose powder pro use, knitted vest weight loss is definitely the unerring four key fall the towel non warms up stretch French Connection part without genitive is estimated shake out in some anxious to four key
W only arrived in it. Look nice...
good
Days in Det ~~~!! Girls Cat side three apiece take cotton and the later reported so 뺐, thanks to a little large living away Dragon well!! Shipping fast and quality also like this living continued garage. Neil seems almost ㅎ ㅎ
Small mesh for my watch 6 from 40mm to 150mm. Quality and very easy to adjust, the jerseys are simple to remove and regolarle to fit your wrist. Steel and butterfly clasp ben firm. Free Registered (AliExpress Standard Shipping) arrived in 15gg from China all'Italia. I can ritenermi satisfied. We will see the quality in the future if it remains that. Advice. A +.
Terrific Oh clothes shipping takes about one week living dont think
Solid nicely made recommend
Great product. I was worried how it’ll look with my red Apple Watch. It turned out ok.