Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень крутой! Качество, внешний вид - топ! Застёжка в НЕКОТОРЫХ положениях руки расстёгивается, но это сразу чувствуется и не так уж и проблематично. Звенья убрал с помощью обычной иголки.
One side did not fit in the watch. Could not use it. :-(
Excellent quality. Fast shipping. Definitely 5 points!
Super quality. Fast delivery.
Wrist with plenty of thin letter day also roomy fit four. Bar adjustable to different metal strap easy compared. Power a lot Android instead Technology some necessary data lightly tool hole, hold the aside lightly twist cotton fast. The ladies between the four key
Very good product, same quality as APPLE Original..well recommended.
The bracelet came in,) Thanks
Please view more high tea 굥 piano beads mermaid three key back quality 뻔
Very satisfied
Strap is beautiful, still monitoring to see if the black paint wears off with time, however, it was not easy to reduce the strap as the adjusting device that was sent could not get the job done and ended up breaking. I did not communicate with the store
Shipping is very quickly grew and address wrong, was a very friendly properly and quickly please rephrase are you! Price contrast quality also good!! Tops you owe it two times!
Great quality! Fast shipping
i’m in love with this item
Came to Moscow in 20 days! Sits perfectly, links are removed by a clip easily. The weight is pleasant, it looks very cool on the hand, it is scratched very easily. I'm happy with the purchase.
Complies with the description. Links are slightly difficult to remove. I used a nursery pin, the supplied needle twisted and broken.
Great strap. Minimum gaps. Looks cool with aluminum clock. It's been about a month. Track tracked. The only thing that paper clip in the kit is not included in the holes for removing links. I had to work out natfield.
All Bombay
Good product, the only bad thing is
Good quality steel watch strap.
They are very nice and very good quality, I recommend this product
-It also goes well for Hang
Excelente muy linda y llamativa
In general, the quality for this price is normal. But through the gaps between the blocks translucent silver elements of the design, it was possible to make them also black, so as not to catch the eye.
Very fast shipping. Great quality ribbon
Shipment took over a month o come to nz.products are good though