Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good camera, for your money top.
Excellent product price. Came along many accessories. Already tested and is an excellent cost-benefit.
Entrega fora do normal!! Cerca de 48h e chegou me a casa!! Muito bem embalado. Ainda não testei nada mas á primeira vista parece tudo muito bem. Todos os acessórios em bom estado, acabamento parece muito bom, resta ver a qualidade de vídeo/som. Claro que não posso esperar uma gravação profissional, mas pelo valor acho que vai compensar. Irei fazer uns testes e deixarei feedback adicional. Um muito obrigado ao vendedor!
Arrived all perfectly still tested but has not enjoyed the product is top quality also is great recommend all very oblige.
Камера хорошая, сделано качественно. С продавцом не общался. Доставка курьером.
thanks
i have bought option 7. this included 1 extra battery. everything works. i only thing is that the camera doesnt come the original box. it is placed already in the case. i recomment the store.
I'm very pleased, looks decent, obviously worth my money. Took as a registrar on a helmet. For their money, the quality of the video will come down. The program on the phone with the camera is connected, but a little buggy.
Пришла работает ,качество записи 1080р 60 fps экспозиция +7 тогда норм .
Perfect, great quality
Over 1 month use working normal to very satisfied with the camera, received with all accessories and not taxed
Everything came in the kit, everyone is happy. Delivered quickly, right to the house.
Arrived in 30 days, not taxed, now is to test the quality!!!
Хорошая камера, есть все необходимые крепления и бокс по доступной цене. Качество снимков достаточно хорошее, но из-за большого угла обзора есть искревления по краям кадра. Доставлено быстро в магазин "пятёрочка". Всё целое, коробка не помята. Рекомендую, камера дешевле аналогов.
Am impressed with the store's attention. The product arrived before 30 days in my home was not taxed, the product came well packed, still not tested it, but sure Q will meet with Q is described on sale, missing some parts, Sent message to the seller and it was really helpful and sent Q came missing and box put the camera to the water, I am very happy with my product and recommend all guys
Arrived with a broken part, but contacted the store and will send another without charge! Recommend too, very good service! Will buy another!
Product meets the description Arrived very quickly Recommend
Excellent product quality, very fast shipping to Chile, memory records up to 3 hrs
Like!! The store is great and attentive did posting camera on following the purchase, came home in exactly 21 days, not taxed is great, and got it right as the description!
Пришло быстро, упаковка хорошая, все целое, аксессуаров много, с камерой полностью еще не разобрался, вообщем товаром доволен. Спасибо продавцу, рекомендую.
Corresponds exactly to what is stated. The shipping was fast. In only 11 days arrived here in Rio de Janeiro in perfect condition, as shown in the pictures. Worth every penny!
Great product, well packed. Appears to have a good performance, all components came right. Am satisfied with the product and the store. Come with 1 month and 8 days. Not taxed.
Product met expectations, is now the tests.
Arrived in 20 days for the SP, not taxed, great store answer my questions. Great product, good quality of videos and pictures only audio leaves something to be desired. For Action Cam input this great meet the basic needs of shooting!
The product came in perfect condition! Recommend, great quality!