Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All came exactly as the description, is very fast! Thousand Stars
Por ahora todo bien La compre por poco más de 30€ y el set 2 que es básica pero con bastantes accesorios. La cámara es simple y de calidad normal, la pantalla si que podría ser táctil, pero por el precio que se paga no puedes pedir más. Aún no la he probado, pero dejare una valoración futura. Llego en 1 día envío desde España, la recomiendo calidad/precio.
Arrived all ordered and in perfect condition!!
All OK, arrived pretty fast, only thing there was 3m for fastening ribbons, but nothing that can not buy here… Recommend
ótimo produto, bem embalado, conforme a descrição.
Loks good
Came all kit right, the app Ali showed the order still arrive in Marina Brazilian, but nothing came here at home.
The store sent everything by AliExpress standards-with space speed. In Zaporozhye, the parcel arrived exactly 2 weeks after the payment of the order. The complete set is all OK, then what I ordered. Camera-multilingual, rules Russian-curve. Removes on his days-100%. With the application ends-without problems. Only the memory card take in itself, high-speed, then with 4 K will not be problems. On the 1080-any card is suitable. Get the hell out of here. Glory to Ukraine!
отлично
Exelent quality, 20 days to Chile
Super satisfied with the product, arrived very fast (3 days), bought the option 8, several accessories, cost-effective, recommend!
Пришло быстро. но косяк один есть. Монопод - она же селфи палки, сломана частично, на последнем звене железка разорвана. все остальное в порядке
Very good camera, for your money top.
Excellent product price. Came along many accessories. Already tested and is an excellent cost-benefit.
Entrega fora do normal!! Cerca de 48h e chegou me a casa!! Muito bem embalado. Ainda não testei nada mas á primeira vista parece tudo muito bem. Todos os acessórios em bom estado, acabamento parece muito bom, resta ver a qualidade de vídeo/som. Claro que não posso esperar uma gravação profissional, mas pelo valor acho que vai compensar. Irei fazer uns testes e deixarei feedback adicional. Um muito obrigado ao vendedor!
Arrived all perfectly still tested but has not enjoyed the product is top quality also is great recommend all very oblige.
Камера хорошая, сделано качественно. С продавцом не общался. Доставка курьером.
thanks
i have bought option 7. this included 1 extra battery. everything works. i only thing is that the camera doesnt come the original box. it is placed already in the case. i recomment the store.
I'm very pleased, looks decent, obviously worth my money. Took as a registrar on a helmet. For their money, the quality of the video will come down. The program on the phone with the camera is connected, but a little buggy.
Пришла работает ,качество записи 1080р 60 fps экспозиция +7 тогда норм .
Perfect, great quality
Over 1 month use working normal to very satisfied with the camera, received with all accessories and not taxed
Everything came in the kit, everyone is happy. Delivered quickly, right to the house.
Arrived in 30 days, not taxed, now is to test the quality!!!