Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, fast connection, had no problem with pairing only in part connect over a external HDD that had Use power cable to support but worked very well
Awsome product! Works great!
High quality box, and high quality device. Comes with two thick cables. USB drive reading speed is about 10% less through device than directly through the same USB port on PC. Input ports are reversed against indicators, i.e. 1st is on the right.
Everything came very quickly. And it works... Thank you
Works as expected. Accurate clean design. Looks durable. 2 USB data cables included. Fast delivery
The other product took off dates for terns sometimes connections like yo.
Very good, works as expected and the materials are of good quality
Good product. beautiful small case. manual switch between 2 inputs.
Works fine. Switching between laptop and PC occurs instantly. Quality and Service, as always, are beyond praise. Recommend.
great product, very useful for people that work on two seperate computers at the same time and need desk space
Simple to use, woks flawlessly. Just more information for when to use power adapter and when not would be appreciated, also how much ampere it requires. Otherwise nothing to say
Works great on my mac and windows machines! Would recommend
Works well, as well as USB hubs from this store. Switching somewhere just over a second from the moment you press the button. In the kit there are two thick meter wires. A small box measuring 10x5 cm (smaller than the wires from the kit). Arrived in 4 days (delivery in Russia).
Delivered in 3 weeks to Hungary. Packaging was good. The product is very professional, works good, and easily. Looks good, and the material is perfect. It works between my private and companys laptop. I’m very satisfied, Thank you!
Excellent product quality, well packed, much higher quality than usually see, comes with two cables USBs machoxmacho in product description does not show it, but yes. Work perfectly on my computer and laptop. Best product bought here. Recommend to everyone.
Very fast delivery KSE, the courier brought home. Connected, everything works. It is very convenient now to switch the printer/scanner between 2 computers. Of the minuses, only the absence of USB Type-C. But this is more for the future. While the whole truce with a classic USB.
Excellent build quality and components. Switching between devices occurs with a minimum delay, almost invisible. Very convenient device.
Great switch, connected to MacBook 2020 and to a stationary PC, everything works instantly. I switch the microphone Blue Yeti, G560 speakers, keyboard and mouse, additional power was not required.
Свитч работает, стало очень удобно переключаться между рабочим ноутбуком и домашним ПК с одним монитором и набором клава+мышь) Шёл месяц, долго лежал в российском РЦ, так бы было быстрее! В подарок приложили стяжку для кабеля, приятно)
excellent, works as expected.
ok
It seems OK!
Everything is as always excellent.
An excellent product, easy to use and that makes it easier for you to interconnectivity between two computers. Excellent shipping and works great.
Came in about 2 weeks and not strikethrough. Works perfectly, when is the output 1 and clicking the button switches to 2. PCs recognize smoothly