Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is perfect. Well packaged and fast shipping
Great little product, took the ones with cables and they are very sturdy, does exactly what it needs to do. Although the extra power delivery option doesn't seem to do much with my headset but I still need to figure that out.
I needed this product to make it easy to switch between my working laptop and my personal desktop PC. It does what it promised. Very good quality, as usual from ugreen. Thanks for it.
Product works as advertised and easy to use.
It came to Brazil (SP) in incredible 13 days!
It works perfect. The product is as described.
Delivered in a month after the order, packed in an ordinary not protected package, the box is slightly pinched but inside the whole. The quality of the switch is excellent, the difference in the operation of devices connected to the PC on the direct and with a switch on noticed, there are no glitches and hang-ups. ups I'm happy with the purchase. Recommend!
Nice switch. Switches instantly. Recommend. Take pictures in a hole, so keep a photo of my grandfather with a perch
Good quality. Came in good packing. I’ll check the connection speed if it lives up to the claim or not.
hoy 4 de enero de 2021 ha llegado mi compra muy feliz ya estaba necesitandola, todo bien, recomiendo al vendedor 100%, apenas pruebe dejo comentarios adicionales
All as described. Even better! Thank you!
Very nice USB hub. Switching works great between laptop and pc. Don't like the shiney finish as it attracts fingerprints and dust, matte would be nicer. Otherwise quality product. I can recommend
its perfect. looks just like the photo, and is working perfectly. probably my best purchase on ali so far. im really happy!
well received. good product and store. recommended.
As described. Working well at Usb 3.0 speed.
Amazing Quality and fast shipping. Original product
Produto muito útil para usar periféricos entre dois sistemas, uso mouse e teclado, alternando entre o PC e XBOX Series S, funcionou perfeitamente.
Happy with the purchase. Works fine.
very nice and usefull product. it was smaller than i firstly thought
Very good!
всё отлично как обычно в этой фирмы работает как и описано упаковка вообще супер
Small easy to install device.
Shipping time--weeks. Performance good. Feet for this phase of computer for use as good. 2nd generation were scheduled to be used for wireless system with the that recommendation. Calluses reason Green, if not similar products in them USB3.0-want cheap being almost anything apostle. Dont ugreen recommended according to this map. Delivery-weeks. Performance-very nice. Good for use with more than two computers. If you plan to use more than two, I recommend using a wireless system. Shortcomings. This image is in set with Unlike micro 5PIN over with the power input. IPhone charger the PC cable to connect with power to add connected by Wil. Weakness Unlike the image, power input through micro 5PIN is required. You need to connect the phone charger or PC cable and connect the power additionally.
all good. thanks. recommended.
Shipping days setted condition is stale, but glad dents without sunlight well arrived, the operation is very well the current monitor individual to write in to link the 2nd for body and there are now mouse keyboard as one share the reference to four key