Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast came
Everything is fine, the speed is excellent, it was much worse, ping No. Heated somewhere up to 40 degrees
Good operation. 600MB connection by WiFi and old laptop and only 38MB
Came very quickly, in a couple of weeks. Tested two days, the flight is normal, all ports work, the Internet did not break. Recommend
Cumple con lo descrito, si me reconoce el internet a través del dispositivo.
Goods quality, came quickly. Thank you store.
Works as expected
For the price is okay, but the maximum speed (USB 3.1 port, connection between two laptops (USB 3.1 to 1000Mbps network card) with ssd nvme , is only around 320Mbps (80 MBps) , not even close to 1000Mbps. Also the adapter gets hot quickly,, the controller dissipating quite a load of heat, even in standby(no transmission/receiving) . Otherwise, store was communicative, helping with shipping related issues.
Everything works.
Topchik, two days delivery, very helped out. All ports are 3.0, Ethernet Gigabit, everything works fine on Surface Pro 4 and Windows 10.
A good hub, the case is aluminum, assembled adequately, very pleased that the network card is gigabit. Ideal for one USB and no network card
Excellent product, made several tests and all working perfectly, after prolonged use worry a little, the case is aluminum and has good heat dissipation, I recommend, bought 6 units and not taxed, arrived with 21 days in reef-PE.
Delivery is fast, tracked. Packed in a box and a pu envelope. Everything works. By cable, the download speed is 3 times higher than Wai FAI!
The description is well made and the product arrived as agreed.
excelente calidad
The product has good finishes. I 've used it little but I 've seen it warm with use. I 've also detected that it takes a while to let my Bluetooth keyboard and mouse work properly. Sometimes you can do erratic behavior in the pointer (going to jumps) and when I use the LAN port the rest stops working, I don't know if it's my PC or not, I'll test it with other teams to see if it works properly.
Немного долго, после использования расскажу
The packaging was crumpled. The body is kotsan. Is working
доставка Европочтой до подъезда (у меня такое впервые с посылки от Алиэкспрес). Hub выполнен очень аккуратно, работает. мышка, клавиатура и гарнитура подключились без проблем. Сеть тоже без проблем на скорости 100/100 Mbps. работает устойчиво. За 3 дня только положительные впечатления. рекомендую.
Works all right, aluminum case, looks good.
Good product, communication with store was slow, but responds perfectly
very good product!
received the product. yet to test
Compliant product. Arrived in 1 week, top chrono, recognizes a lot of keys and disks. RAS
Good coming. No delay in delivery. Works properly (correct detection of devices, rj45 ensures well (test for a 500mb connection).