Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Takes 16 days to Japan. good!
Good adapter
Work right
Everything is fine, it works, I recommend the store.
On February 25 ordered, on March 1 came delivery to an apartment in Peter. No problem. The provider gives 400 Mbps, the network card passes this speed.
Good its working
It's great! I did not expect such fast delivery. It came very quickly. A little heated. But I think it's not critical. Seller respect))
Works well and delivers what it promises by price.
Super.
Excellent adapter, running as specified. Widely recommended
Works perfectly
Everything as published comes the product well packed and fast, I tested it and it works properly.
Adapter that fits the description perfectly. It works very well both connected to the router with the network cable and USB ports. The shipment arrived quickly, doa days in Spain. Tracking with the excellent store.
Excellent product to connect directly to my cell phone. The speed is very good, the material is aluminum, very good quality for the price.
Delivery by fast courier to door. I put it in my laptop on Win10. It was all there. The quality of the product is pleasant in appearance and to the touch. We took care of the bending places. On my 100 Mbps network, the indicators are excellent. See photo. USB works. Recommend. For Ultrabook without Ethernet and with a small amount of USB is the most. There's nothing more to say.
Product me excellent quality, but if you intend to use network cable in a Xiami Mi Box s 4K, it will not work! Will work only as USB hub, because the box does not recognize the cable network! The solution that found was use it only as hub and plug it a Rj45 adapter compatible with box, then worked, can use network cable and stick to increase the storage! Case you to use on notebook or PC, can buy quiet 100% both USB as RJ45
All right, sturdy and soft-touch looks like quality, lack to test operation with everything plugged in to see if it holds and pulls as it should.
Good quality product, does what is promised! Recommend!!
Works very well. Connected to a gigabit and Windows recognizes as Gigabit. Get all my band Internet. Can buy without fear.
Product with good quality and working well! Arrived as described!
Shipping Super! 12 days to the Altai territory! The goods are packed, came a whole and working! Seller recommend.
The device works, looks like in the description. With active operation of 2 and more ports it is heated (I have Lan and mouse included), but the aluminum case removes heat well. It completely pulls the connection on all ports at the same time. A convenient thing for ultrabooks with an eternal shortage of USB.
You are different from other stores in Ali. I'm satisfied with both the product and the delivery. Good Job
Delivery to Moscow 3 days. Adapter is good, USB 3 honest.
Delivery was from Russia, so it came quickly. Packed in a simple envelope with pupyrki. Hub made of metal, made well. Connected simultaneously a disk, flash drives and connected to the network all worked without problems. Slightly heated, but not critical. There was a problem with connecting a wired mouse, I did not want to work. The problem was solved by updating the driver, in the photo highlighted which one should be updated in manual. I advise the hub to buy.