Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, I arrive well packed and in very short time (3.5 weeks to El Salvador), I have a week of use, the product and works perfectly, 100% ergonomic, I feel my hand rests well. I recommend it!
Great store. The device works perfect. There is no desire to return to the usual mouse after a little workout. All-in-all everything is perfect, strong 5*
I love it, it came very fast and it works perfect. I recommend it, very comfortable to work.
feels a little too big (and my hand is not small at all). works fine.
Excellent quality for this money, I have a mouse did not cause any problems with management, the feeling from it is cool, it's convenient to manage, well, of course it's not for for I have a hand a little more than average, there are no problems, my wife has a small hand and it is not quite convenient for her to twist the roller. Of the minuses, probably only its weight, too light, sometimes when you move a little bit, but it's a matter of habit
Nice product. As its description
The mouse is good. Delivered quickly. Works well.
Sent quickly, went the parcel for two weeks, tracked. It is convenient to use, but the cursor sometimes scrapes, I'll try to change the mat, I'll add a review later.
The mouse is surprisingly very good. For Photoshop fits perfectly
We got our order in less then 2 weeks. Device is working and in stock condition. Description is exact. Instructions included. Would definitely recommend.
Mouse equal to the description in the box came half a ring but didn't affect the product very comfortable because all fingers are supported unlike a normal mouse and that's what was causing pain in the fingers. He arrived very quickly to Chile and the mail to my house was very fast, this time it was chile express nose if it will be the company but chile Post Office takes a lot to deliver. The whole process was in less than a month.
Everything is fine, as in the description A little smells like plastic, I think, quickly the smell will fade. For a female Palm just right in size. Fast delivery in Perm for 10 days! It would be nice to add batteries in the kit. I recommend definitely!!!
Convenient
The mouse is working, in the hand lies nice, looks pretty, the right vertical mouse. The quality is good, nothing creaks, the wheels scroll gently and quietly. Note, the buttons are not silent. Push the buttons back/forward to me, with my small hand, uncomfortable, but they work. The charge is enough for only 2-3 days (!) (probably responsible for two blue LEDs that shine pleasantly even in sleep mode), after that, you need to charge, this is the main minus. I do not recommend taking this option, it is better to take on batteries or more economically using the battery. In the rest, the mouse is not bad.
I came quickly. Packed well. The quality corresponds to the description. Checked. Works without comments. In my opinion, a little heavier should be for greater convenience. Recommend.
It works super well and is comfortable.
Computer mouse that solid feel and pleasant is. This mouse can I just use on my smooth table without affecting the cursor all sides Goeth.
Not tested the duration of the battery, but was recognized immediately by the PC, light, good grip, very nice, I do not regret
Product meets specifications
It came from pana to the door of my house, it's my first experience using a mouse of this style so it'll be a whole adventure.
Works so far well, I'm happy.
good
It arrived today, it is very comfortable as expected, the touch is pleasant. Something I 've noticed with its use is that when you stop using it, for certain seconds or minutes, the light you have Begins to blink and enters a battery saving state (or something) and to use it again you have to click to make it work again. The keys have are not programmable and have predetermined functions, I will try to find some software that allows me to program the. It's the first day of use so I still don't test when my battery lasts. Finally I find it very good product for the price you have.
30 days to Moscow Packing: Carton, bubbles. Despite the efforts of the Russian Federation-came without damage. Start on HP ProBook 430 g7-b One Click!! Super. Requires 2 AAA batteries. The top key switches dpi-3 mode. Wheel with Button, 2 buttons under the thumb. Glows weak and only when you move The design itself is very original-to drag on yourself you need to Gale, while solved the problem of high DPI (I do not use the PC games)
Reçu en 10 jours comme prévu. très satisfaite. prise en main parfaite. il y a une lumière violette en continue .elle communique immédiatement avec le PC. J'ai dû la recharger après 10 à 15 heures d'utilisation. il faut éteindre après chaque utilisation. . on peut continuer à l'utiliser pendant la charge. je n'ai pas chercher à modifier les réglages. très bon rapport qualité prix