Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seems to be working .. Too light
Arrived in Canada in a reasonable amount of time. The item was well packaged. Easy and clear instructions on how to set up, which was very easy, and it works extremely well. This is a great quality mouse and I recommend!
Mouse at the top very light the batteries adds a little weight the adjustment of the speed of the mouse is very correct during long use some precision bug but for the price I recommend
Am surprised quality mouse. Still not know as battery life, but am very pleased for now.
It arrived within the stipulated time, good product.
colis bien reçu article conforme à la description Merci
Delivery is very fast thanks to the store. The mouse is very convenient to work. Super. I recommend 5 +++++
Took but arrived. Will adapt, try to get used.
nice
Comfortable mouse. I'm used to it in a couple of days. The hand lies more naturally than the usual
very comfortable I loved it, it's rechargeable and connect easy and quick.
Amazing product. Arrived in 18 days in city Juazeiro North, Ceará. Larger cheap this mouse. Really very comfortable. Met expectations mines. Recommend this store.
I buy Bluetooth 3.0 model. If you buy this, you will only be able to use bluetooth. It doesn't have a wireless USB to connect it with the computer. I didn't think they remove the USB and sell it. would I hope to see this review before you buy this. This bike Bluetooth models slope computer connection USB dongle, the main dish ㅋ ㅋ Bluetooth led writing USB plug to try writing a note book only write as You ever day tops with facts are model well please. Or Bluetooth dongle and auction .... Part di Eagle to buy before reading long Barra and...
Caustic non grip texture top
Recommended. This model is for big hands. It feels the difference immediately in the hand position. I bought two units. One was already tested and working perfectly
Excellent, arrived before scheduled time, equals description, it still needs to be tested but so far the product looks good and arrived in good condition, others that you are very comfortable to use
Very happy.
Mouse fire. I order it for the second time. Very comfortable. Batteries last for a couple of months with active use every day. Delivery to Mo in 10 days. Recommend.
I arrive in the expected time, very good product. Fully recommended
Excellent product, I arrive well packed and in very short time (3.5 weeks to El Salvador), I have a week of use, the product and works perfectly, 100% ergonomic, I feel my hand rests well. I recommend it!
Great store. The device works perfect. There is no desire to return to the usual mouse after a little workout. All-in-all everything is perfect, strong 5*
I love it, it came very fast and it works perfect. I recommend it, very comfortable to work.
feels a little too big (and my hand is not small at all). works fine.
Excellent quality for this money, I have a mouse did not cause any problems with management, the feeling from it is cool, it's convenient to manage, well, of course it's not for for I have a hand a little more than average, there are no problems, my wife has a small hand and it is not quite convenient for her to twist the roller. Of the minuses, probably only its weight, too light, sometimes when you move a little bit, but it's a matter of habit
Nice product. As its description