Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The definition may be different
The product came quickly, thank you to the store, I recommend.
Everything matches. Resolution is good, I advise. To check the catalyst for the car is the most.
The product corresponds to the description. The store sent quickly. Reach within the declared time limit. The seller and I recommend it.
Thank you fast delivery
The store have to review of your products with carriers, and the update tracking order because the application of information fully eronia, stating that the product was delivered, Because there in app says that received the product on 23/06 and only received the product today 29/06 as the picture attached. Unfortunately cannot rely on information that store.
The quality of the pictures is on 4. Delivery to Kemerovo 21 days.
The endoscope works, shoots well, connects intuitively. The instruction is in English, but everything is very clear.
Great endoscope. To the phone caught up without problems, focuses on about 5 cm, the backlight works. I'm happy with the purchase.
Delivery very fast, working right, I liked. Will test more and let additional feedback.
Cool thing! Delivery is very fast. Good video quality. Transfer by WiFi to the phone screen through the app. You can make videos, photos. Class! Recommend!
Well packed, good appearance and very full. Arrived super fast, 3 days to Portugal. When experience give feedback.
Easy instalation and good performance
All looks good and works well. The only thing that seems not to be working is switching resolution in the iOS app. On windows works fine. Though windows wont connect to wifi but only via USB. But will do serve what I bought it for
It came quickly, the box is crumpled, connects mutorno via WiFi, through the wire directly easier. The camera itself works, the quality and lighting of norms, heats up very quickly, the rigid wire keeps the shape on hurray, but it is necessary to take the shortest, for for for
Everything is fine
Fast Delivery
Hello, I first did not want to wait to send a few days, because it will be a long time to go, but everything came lightning fast, I recommend the store definitely
Качество камеры и правда не очень( Дома попробовал, все работает. Подключается к IOS без проблем)
Camera quality is so so. But really useful
In Samara in three days. I took it wrong. While it works, if I add a review.
Excellent camera, corresponds to the description, very fast delivery. I recommend the camera and the store!
Very good quality. I like it . Thank you.You good
In short, it removes normally! For me to view in the gearbox what gears are worth and whether whole teeth on satellites are enough. If you look at the cylinders, then Hong is seen badly, and bullies are visible if only very strong, but burned at the edge of the piston I considered. The mirror is unbreakable, it's easier to tie and rotate the rope. the charge holds up to 20 minutes, see what gets bored. I recommend to buy!
The quality of the image is certainly not a fountain, but you can see something within the focal length. In the photo, the furnace is from a half meter distance.