Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality, recommend.
The store sent for a long time from Russia. 3-4 days. Delivery norm. 3 days. Ears OK. We joined at once. Sound Norm Bass norm. Sit well. It doesn't hurt. Here is the case itself charging pipets. Huge. You can't put it in your pocket. It's gonna get in the way. The general norm. Took for 1600. price class. We have these for 3000 ..
Still not tested, charging, more is perfect handset. Desig very beautiful.
Sent fast! Headphones hold the charge for a long time, conveniently attached to the ear, hold tight. Sound normal!
All right, it's come a little early on schedule.
Отличные наушники , может немного громкости не хватает , а в общем отличные . Искал для бега и покатушек на велосипеде . Держаться очень хорошо . Как разговорную гарнитуру использовать можно , но собеседник слышит вас не очень хорошо .
Arrived super fast and in good condition. In a fancy box with everything inside as expected. The pairing to the phone was quick and simple. The sound quality is good. Will go jogging today to check them out in action. So far I am satisfied
Excellent, very beautiful
Excellent, the sound has a serious really good, it is really comfortable and not ear drops during exercise. Battery life average TB and the box to refill is compact and the fitting is simple.
thank you DACOM Official Store I am very satisfied with your performance. Excellent product well packaged, fast shipping I am very pleased I hope to buy more products from your store thanks for everything I am happy
The earsphones came very quickly. The earhook ensures that the earbuds stay securely on your ear. Due to the structure of my auricle, ordinary earsphones constantly fall out of my ear, but this helped to solve the problem. The sound is good and clear as long as there are no obstacles between the phone and the headphones. The working range is more than 10 meters. But if you put your phone in a pocket on your back, the signal is constantly interrupted, you need to keep it somewhere in the front.For this money, very good headphones in a stylish case.
They arrived in good condition and working perfect
I leave feedback rarely. I want to leave now. Delivery several days to Kursk. Quality for this money is chic. Let the lochi buy an airbag for 18.000. I checked the gym today. 5 out of 5 .. The functionality is beautiful. Buy boldly. For sports generally Super. Can be used and as just a headset
Bass is good! Recommend!
Muito top, corri com ele e atendeu a todas as expectativas, podem comprar sem medo. @corredoresdepretope segue lá.
They arrived faster than I expected, in less than two weeks. Both quality and audio surprised me. They are very good and easy to use, besides being very comfortable, recommended at 100%!