Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the dress I took it I make a size 42. What I like is that the dress does not come up when we walk and that's great. It is quite opaque so not transparent and the only downside is that the turtleneck serves a little. Otherwise I like it a lot!
Nice dress! Nothing sticks out anywhere, the threads do not hang, everything is neat, pleasant color, quickly reached, less than three weeks. I recommend, thank you to the store!
Long went, and the dress is fire, thank you
A good dress, stretching, for height 176 and size 46 the village is excellent. But you can see every ledge of the body
The dress was pleasant, my husband appreciated. On the height of 173 cm and the size of clothing 44 looks wonderful, licks the body. For the winter, autumn, spring-the very thing. To the Moscow region reached 22 days. Seller recommend.
The RB was almost 2,5 months old. The quality is excellent, very similar to viscose. Sits perfectly would take even in a different color. Thanks store
Sooo long delivery. Despite the acceleration. The store did not send the order for more than a week, I reminded that I was waiting for the shipment. I wrote so that I would not worry about everything. Then of course the questions to our glorious and beloved mail of Russia. but in the end the dress with me. Two weeks later. Seams of medium quality.
Amazing dress, better than I expected!! Fabric quality is great and trim was perfect!!! 170cm height and weight 66kg
The dress is good... Came with a small defect on the seam
Delivery to Ukraine was fast. The dress sat well, pleasant to the touch. Very warm, in winter it will be excellent. To my height, 160 cm, length to the middle of the calves. The dress is happy. No foreign smells.
Everything is fine! In terms of delivery-almost two months to Minsk, perhaps connected with the holidays. Packing is standard. My height is 168-length for me is ideal, sewn neatly! For such money-you can not think of better! Recommend :)
Excellent dress, delivered in a Week 2. it stretches well, the length of the sleeves is acceptable. Knee-length. On the parameters of growth of 164 og-100 ot-80 ob-102 (6 months of pregnancy) went chic.
I order the second time. The dress is happy. With the store did not communicate, the order came quickly to St. Petersburg-for 1,5 weeks. I leave feedback for you, because to the very focus solely on reviews! If you like the style, do not regret it! (Took first one, then another 2-A)
A good dress, I order the second, dense material, holds the shape well enough, the only one spread along the seam with the armpits almost immediately, but it's not very scary
мне платье понравилось, к телу приятно, на 48,50 в обтяг конечно, но вроде бы не плохо, ткань не просвечивает, мой рост 165 чуть ниже колен получается. пришло очень быстро без брака.
Super Super Cool
The dress was pleasant, slightly too big for 44 Rus. To buy recommend
великолепное. не на совсем идеальную фигуру))) село отлично рост 164 длина как надо.
Dress fire!! I already, honestly, desperate to get something decent with Ali to my height (175), it was the last attempt, but!! The village is chic, I did not expect. So, the height of 175, the volume of the hips 98, the waist 72 came even with a margin on the hips, that is, not "in the form", the length of (The dress itself is made of fairly dense knitwear, it does not shine through, it is pleasant to the body. Classic knitted dress-noodles. The color is closer to khaki. By the way, I ordered from them the same black-it came in general quite another of a thin sweat polyester and with a zipper from behind.
This is my second dress from this store! I like it very much!
176cm, 60kg, fits well. recommend.
Beautiful, sits well. There is not a strong (specific) smell, after a couple of hours weathered. But once again, my clothes come with puffs and small spots... Then sit and guess: will it be washed? I wanted to order in black, but perhaps I will refrain.
Very good fabric Q
okay
Just super