Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So huge... I didn't. In the instruction there is a link to the driver, I did not have a microphone connected. About the sound I can not say anything... I don't understand. Thank you
Chegou após 20 dias desde o dia do pedido, excelente. Estou utilizando há 2 dias, até o momento, atendendo a todas expectativas, não estou surpreso pela qualidade do produto, pois já havia pesquisado muito a respeito do produto, você não encontra nada parecido por esse valor no Brasil. It arrived after 20 days from the day of the order, excellent. I've been using it for 2 days, so far, meeting all expectations, I'm not surprised by the quality of the product, because I had already researched a lot about the product, you can't find anything similar for this value in Brazil.
The box was very much worn out from all sides, the headphones survived a miracle. When I ordered equipment from other stores, they packed it much better. Immediately just a cardboard box was put in the package. The headphones themselves pleasantly surprised the quality of the performance, sit on the head comfortably, the ears do not sweat, made at first glance firmly, with a lot of metal. The microphone is bad, but its function performs correctly, the speakers are normal. The parcel arrived quickly, in 2 weeks.
Tested and compared over 25 cheap gaming headsets on Scarbir . com now and the Mpow EG3 Pro is one of the better buys. It has great build quality and is comfortable too, even though it’s big on your head. It has a good microphone, decent bass and clear mids, more left-right focuses than around you. Check my site for the comparison with 25 competitors. :-)
To Nizhny Novgorod, the parcel was 15 days. The box was heavily crumpled (I attach the photo). Headphones working, soft and sound norms. Strongly recommend.
The parcel came quickly (20 days) the store is good, decent did not tighten with the shipment. The headphones themselves are not bad, the bursts are very soft wrapped around the ears do not press and do not sweat. The sound is good, the sound is soft, there are high, medium and low frequencies. The headphones can be long and comfortable. I recommend this product and seller.
Really good, it's not very powerful but it has excellent sound quality. Volume Control and microphone all works. Extremely sharp sound. I recommend shop and store. Thank you
Shipped within about 10 days, in a good state .. works very well !
Good qulity
Ordered in November came in late February, sh Lo to Peter very long, the sound is good, the microphone works without unnecessary noise. Completely closes the ear, the weight is heavy as metal. of the minuses only delivery, the headphones themselves cost their money.