Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shines badly, plays norms. It's like a musical night light.
Fast delivery and item corresponding to the description, good quality especially given the price there is no photo and recommends the store, after 2 weeks of uses everything is always OK, the sound is great
It is as described. The only detail is that the quality of the speaker is not of the best, but for the price it is more than fine. I bought it 25/5 and I got 10/6, pretty fast. Recommended!
Delivery is very long, thanks to the Russian Post, it shines and sings norms for such a price. Determined as jl-a001. In comparison with the Sony 10 W column, its declared three works honestly
Special thanks to the Russian Post, shines brightly, colors change, White shines separately by the way quite bright, music plays weak, a lot of calls at high volume, amplifier if you listen to 50-60% volume, then excellent, in general for such money could be more expensive and high-quality components to put!
The parcel came in accordance with the description. in work did not try
Works. Blinks and sings. At night, we turn on calming music and sleep so pleasant.
Iko vizur
Product as described. Nice!
EXCELLENT, THANKS.
Everything works, dozes at full volume.
Sounds decent loose light but quality price
The box is very crumpled, but fortunately the lamp is whole, the Speaker works, but at maximum sound bothers, for this money I did not expect another, in principle it will go.
Goods consistent with the description all smooth Recommend salesman
It's very fast. טרם cased
There was no battery in the remote. The bulb is great. Convenient for small rooms.