Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great smartwatch, arrived with only 22 days, intact and well packed.
Delivery 3 days later than the declared time, in general very quickly 20 days to Hmao. Great store!
This is top! Recommend!
I received after 28 days, well packed and not taxed. The watch is too beautiful and was perfect wrist, so far am super satisfied with its quality and its features, any new update will be posting here for you.
The clock is bright, I wanted to sand, in Russia until such time I can not buy, thanks to the store, and most importantly, the post of Russia, everything has come intact in in
Shipping took a long time, but finally came in smoothly, I didn't have to pay taxes so very well! It is identical to what is offered, it is very comfortable and has very good functionality. Thank you very much. It came well packed.
Great product, recommend buying!
Beautiful. As I expected! Not taxed. Arrived very fast and very well closed. Without any damage!
Excellent clock, improved version of GTS, everything works, packed soundly, tax did not pay store price did not specify.
Arrived very well packaged and in good condition. Amazfit official store is very efficient and reliable. The GTS 2 is working well though initial firmware update over Bluetooth was very slow, it interrupted many times but resumed ok on retry.
Packed perfectly, no questions. The store did not answer questions. We needed a watch of gold color, when the desired color is expected and did not receive an answer. Delivery to Tula taking into account the time to send 14 days.
Received the product with 40 days, not taxed, came very well packed. Quite liked
good quality and highly recommended a little bit light weight
Perfeito. Produto original, igual ao da foto.
The shipment arrived faster than I expected in two weeks. And perfectly preserved. شكراا for store I recommend dealing with him.
Best of the best. I am happy.
Smartwatch working as well. Accurate as described. Recommended.
Smartwatch great quality, I love the Xiaomi products.
Very good product, fast delivery and great quality. Am testing since when received and so far is meeting expectations.
orderd on 11.11 .delivery was super slow ! over 70 days!!! from Singapore overall very good smart watch personal coach called PAI many features and watch faces. very light and comfortable. i get 4 days of battery life maybe because i use the training mode 2 times a day. very satisfied with the watch but tge delivery was awful
всё прекрасно
The watch is good, took in replacement Bip-am. Sent quickly, to the Moscow Region 7 days.
Corresponds to the description. Good packing. Russian in stock.
Ordered 18.05, the courier delivered 25.05 (Sakhalin region). Delivery is fast, although the date was 02.06. I can not say anything yet, but at first glance I really like it.