Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
trochę materiał odbiega od tego na zdjęciu ale nie ma tragedii.
Great blouse. Before sending, asked the store to replace with another color, the seller so did.
Blouse fit, quality fabric, pleasant
Good shirt, I recommend
The shirt well, straight perfectly approached the sizes of og98, about 104, the bottom is a little rounded, pleasant silky texture, on my height 168, the length of the shirt is is is Color is beautiful! I recommend to buy!!!
Synthetics. It stretches a little. Cut straight. 90-74-91, at the waist freely. Shoulders (43 cm) in place. Sleeve butt. There is no tag with the composition. In my photo, the color is not transferred correctly. Blouse of deep, wine color. Thank you.
The goods are good, delivery is fast. It all came in 10 days. I wear 44 size, I ordered M, everything came up.
Excellent, fit in size, dense, eats bright.
Shipping in 15 days. I like the color you have and the touch of the fabric. Not transparent. My size in shirts is usually the L but reading the comments I saw they recommended one size more and so that I ordered the XL and it looks great on me, especially the chest area I always have trouble finding on shirts.
The Russian 42-44 corresponds to M. The color in the picture is Red closer to the Bardot. Stretch.
I received an order in 9 days. The blouse is excellent, the color, the model correspond to the description. Ordered the size XL at its Russian size 48. The village is close, but it looks good. Next time I will order XXL. In general, assessing the price-quality-appearance is very worthy
Blouse is good, at its 40-42 ordered m so that it was not closely but it turned out to be more than a little, but not critical.
Fastest shipping. I took XL at my 48. Sleeves are slightly short. I liked the color, I'm happy with the purchase.
Blouse quality, to the body is pleasant
Хорошая блузка
На ОГ100 и ОБ104 сидит так же, как на модели. Рукава вшиты не очень качественно. Но для непонимающих тонкости кроя , это не понять. Своих денег стоит. Для работы отличный вариант. Можно носить навыпуск и заправить . На рост 160 длина рукавов нормальная
за такую цену просто подарок, обошлась около 300 рублей с купонами) по качеству синтетика конечно , но очень неплохая)
xl на 46 отлично подошла. пришла за 2 недели
Wear well, very good size, was very well, comfortable, fabric good, and (14 days). Enjoyed.
Blouse is awesome. It is certainly not chiffon, but it is better-it will not crumple much. It's a little stretch. The size straight perfectly approached. Everything is in place. Looks like in the photo in the description. The color is also as in the description, in my photos is not the same. It came quite quickly, a transport company, but at the other end of the city.
The material is light, very pleasant, the threads do not stick out At its 42-44 took M, the sleeves are short and in the shoulders press, but not critical I will take other colors, thanks)
Quality is satisfied, breathes.
I got blouses, thank you. I ordered earlier one red, I liked it, I decided to order several more, I did not go long, two weeks. Size questions. All blouses are one size L. But they are all different. The one in the strip is generally small (, although I wear 44-46. White two different size and color in one is not white, rather Milky. Red is also another shade than the first one I ordered. You can see on the photo. And also smaller in size. Upset. Anyway, the lottery. I will not send back (
Wow it actually fits great! Ha! I finally got a xxl amd I am 5’9” tall and 160 lbs. (64 kgs) success!!
I ordered a blue blouse in this store. I was pleased. In my 44-46 Blue took L, and the Red took a little more XL. Quality is good. The first blouse has been worn for 3 months. Everything is fine. Sleeves go incomplete length. However, as in the picture. In the photo, the color is lighter. At the store the color corresponds to the picture. And red and blue have deep, rich color. Thanks to the trade agent for quality goods and good service.