Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good skirts. One had stains on the inner side, but all washed out easily. This is my second order (I now have them in 3 colors), so great buy.
very nice skirt, thanks to the store
Понравилась юбка. На рост 159 до середины и'кры. На 40 размер нормально
Delivery to Ukraine by new mail, the track is tracked until the end of the way. The skirt is cool, ethnic, but in a different color. Length approximately 65-66 cm, at a height of 168 cm below the knees. Recommend!
It is really beautiful colour! Thank You
To Moscow in 6 days. On height 173 and parameters from 66 to 95 sits Super, the length is exactly below the knee. The elastic band is soft, does not press, but it holds well. On the sides there are two seams. The hem is not processed, I hope it will not fall asleep. The photo does not transmit the color, but not the same as in the store's photo. Some buryuzovo-Azure, but it looks beautiful. Folds are laid smoothly. I do not know what kind of fabric, but finely fleecy and every garbage sticks to it
On Xs came up, the length is below the knee, height 162
I order a second time, another color, quickly came, everything is cool
The skirt is beautiful. Easy.
i am mot sure i like the color, but it corresponds to the description, it is soft and cozy, so no questions to store
grazie è molto bello
nice fabric, great skirt, looks expensive. recommended
Came quickly, description exact
I liked the skirt, but I came in a different color, I was disappointed, but I'll keep it. I will not shoot a star Good Goods
Шикарная юбка! Очень простая, но невероятно красивая! Приятная к телу ткань, насыщенный цвет! На ОТ62 ОБ92, рост 1,72 подошла отлично, длина чуть-чуть ниже колена. Благодарю за товар!
Same like in the picture thank you
It came to Moscow taking into account the Chinese New Year in 24 days. Quality is good. Color, as in the photo. On the height of 155 cm to the middle of the calf. The skirt is happy. Thank you!
Slightly uneven edge bottom, the fabric is thin, the color as in the picture
Skirt super. I wear size 44 and about dziwo fits. Recommend
A little darker than the description but it's very pretty
Very beautiful I loved, will buy other colors! Thank you very much!
Skirt is cute, fine sewn, compatible with spec. For people in size above L can be too ciasna. Shipping 3tygodnie for EN.
Very good skirt, the reviews correspond to reality, sewn neatly, the color is very beautiful, the height of 168 below the knees is 10-12 cm, the elastic band is good dense, size in my 44 villages straight Super (from I do not know for sure), came quickly
Hello. Girls, cute, write, please, in the reviews (generally to any things!) your parameters, whether after washing and other details. In the reviews to the shoes what fullness and lift (on a thin leg or wide and on which high rise or low), because it is very important! Reviews like "everything is super", -they do not say anything! .. I did not communicate with the store. It came in 3 weeks to the Saratov region. Velvet thin, normal Chinese "velvet". I liked the color, the color is chic, deep, exactly like in my photos. Here in some reviews the color is blue, it's not like that. When washing, paint, be careful. On the parameters 165r/56 kg/92/72/102 sits perfectly. The only thing that disappointed was an elastic band. She's black and stinks. If something under the refueling is worn, then the look spoils. There are similar options with an elastic band for the color of the fabric, but when I ordered, I did not see it. You can put an elastic band, of course, one girl did it here, I do not know how much it will hold on... in general, I recommend it.
отличная юбочка. Спасибо!